Solutions Architect

4 weeks ago

delhi, India Shimmer HR Consultancy Full time
One of our BPO clients is looking for the following
SOLUTION ARCHITECT (BPO/BPM)
We are looking for a Banking and Financial Services (BFS) Solution Architect, who will own the integrated solution and design of the overall BPM landscape for our BFS clients. You will define and design a future ready Business architecture to support long term business strategy of our customers. You will be responsible to put forward innovative ideas and approaches to enhance our BFS customers strategic position in the market. To achieve this, you will collaborate with multiple internal teams as needed.
The Solution Architect will be a subject matter expert in our fast-paced growing environment, supporting new business capture by developing innovative solutions. The individual will be teamed with Business Development, Support functions, Transformation teams and Operations personnel to help uncover and develop best-in-class solutions to meet customer needs.
Reports to - Head of Collections
Role - Individual contributor
Level - SVP/VP
Responsibilities:
Review customer provided information and outside sources to understand potential issues/ problems currently faced and develop approach to solving these problems.
Stay current on latest technologies and solutions in the BPM and Digital CX/Transformation space, as well as within the BFS industry. Propose new and innovative solutions to the most complex challenges.
Responsible for defining and driving the solution direction of prospective business opportunities, developing win themes/strategies, and providing leadership for proposals, client meetings and strategic pursuits.
Review RFX documents to understand scope of work and customer needs, develop an overarching solution to be proposed as part of the solicitation response. Support proactive pitches, client workshops and proposal defense.
Perform effort estimation using information provided as part of the solicitation documentation, to determine most cost efficient and effective staffing, technology and differentiating approaches.
Develop lifecycle cost comparison models to support decisions.
Communicate solutions with customers, management, and teaming partners, including presentations, white papers, meetings, and further discussions.
Assess market level trends as well as capabilities of complementary solutions enabling larger scale solution offerings.
Desired candidate profile:
Excellent English written and speaking skills
Expert in Microsoft Skills: Word, PPT, Excel
RFX/Project Management experience
High business acumen
Experience and comfort in developing business solutions/cost value calculations
Presentation, tactical and strategic decision-making skills
Research capabilities and ability to tie research to solution strategies
Team management and design thinking experience
Desired Skills:
Prior experience of setting up contact centers in Tier 1 / Tier 2 cities. Track record of growing India domestic business.
Education and other requirements:
Experience of 15 to 20 years supporting BPM industry
Graduate degree required
Location: Mumbai preferred

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