End User Support

3 weeks ago


Delhi, India IMPACT Infotech Pvt. Ltd Full time

Key Responsibilities:

  • Provide remote technical support to users for desktops, laptops, printers, and peripherals.
  • Diagnose and resolve issues related to operating systems (Windows/macOS) and applications (MS Office, Outlook, Teams, etc.).
  • Handle user account management, password resets, and access requests in Active Directory, Office 365, and related platforms.
  • Configure and support VPN, remote access tools, and basic network connectivity issues.
  • Guide users through step-by-step solutions via remote desktop tools, email, or phone.
  • Install, configure, and update software applications remotely.
  • Log incidents, requests, and solutions in the ticketing system with proper categorization and priority.
  • Escalate unresolved or complex issues to higher-level support teams and track progress.
  • Maintain technical documentation and knowledge base articles for common issues.
  • Ensure compliance with IT security policies and data protection standards.

Job Type: Full-time

Pay: ₹25, ₹32,000.00 per month

Benefits:

  • Health insurance
  • Provident Fund

Education:

  • Bachelor's (Preferred)

Experience:

  • 10 key typing: 3 years (Preferred)

Location:

  • New Delhi, Delhi (Preferred)

Shift availability:

  • Day Shift (Preferred)
  • Night Shift (Preferred)

Work Location: In person


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