Accounts Receivable

1 month ago


pune, India Access Healthcare Services Full time
Job Description
  • (Training will be provided for freshers)

    • Perform pre-call analysis and check the status by calling the payer or using IVR or web portal services

    • Maintain adequate documentation on the client software to send the necessary documentation to insurance companies and maintain a clear audit trail for future reference

    • Record after-call actions and perform post call analysis for the claim follow-up

    • Assess and resolve inquiries, requests, and complaints through calling to ensure those customer inquiries are resolved at the first point of contact

    • Provide accurate product/ service information to the customer, research available documentation including authorization, nursing notes, medical documentation on client's systems, interpret explanation of benefits received, etc prior to making the call

    • Perform analysis of accounts receivable data and understand the reasons for underpayment, days in A/R, top denial reasons, use appropriate codes to be used in documentation of the reasons for denials/underpayments

SKILLS AND QUALIFICATIONS REQUIRED
  • Candidate must be fluent in English. Prior experience in an international call center is an advantage, but not compulsory

  • Flexibility to work in night shift, according to US office timings and holiday calendars

  • Fast learner with the ability to talk to people effectively, and adapt well to different situations for meeting operational goals

  • Basic working knowledge of computers

  • Degree/diploma in arts or sciences without any current arrears. BTech, BE, MBA, MCA and other professional courses will not be considered, as this is an entry level call centre position


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