Client Service Associate in Gurgaon

3 weeks ago

Gurugram, India OnGrid Full time

OnGrid is a leading digital trust platform offering digital KYC, verifications, and background checks for onboarding employees, contractors users, merchants, customers, etc. Founded by IIT-B alumni, OnGrid has completed more than 500+ million checks across 3000+ happy clients. At OnGrid, we are focused on redefining and reimagining trust, safety, compliance and accountability through our platforms OnGrid, eLockr, and Gridlines. Having built these basic pillars of trust (and to be let loose and think of avenues never explored, and execute in ways never implemented before.

In this full-time role, based in Gurugram. We are looking for individuals who are highly motivated, adaptable, have good communication skills and eager to learn. This role will provide you with valuable experience and the chance to work on exciting projects within our client success team.

Key Responsibilities

  • Building long-term relationships with clients
  • Build relationships with key employees among clients
  • Addressing clients concerns and complaints
  • Create plans to address clients' business needs
  • Advise clients on creating profitable processes
  • Schedule regular meetings with clients to ensure they are satisfied
  • Act as point of contact for complaints and escalate issues as appropriate
  • Collaborate with internal teams (e.g. sales, engineers, senior management, operations) to address clients' needs

About Company: OnGrid, by Handy Online Solutions Private Limited, is a consent-based trust platform that modernizes verification and background checks in India. An individual can choose to give access to his/her verified data, documents, certificates, verification reports, testimonials, and references in a trusted network of organizations, providing faster and cleaner access to true identity and digital professional records. We have been going strong since 2015.

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