IN-Technical Consultant

3 weeks ago

Coimbatore, India Blue Yonder Full time

Scope:  We are looking for enthusiastic L1,L2 Support Engineers to join our IT/Cloud services team. The ideal candidate should have a foundational understanding of IT infrastructure, SQL (complex), Unix, Shell Scripting, databases, Performance tuning and server administration (Windows/Linux). This role focuses on L1, L2 support, servicenow management, and operational support across cloud, server, network, and database environments. Strong communication skills and a willingness to learn are key to success.  Our current technical environment:  Networking: Good understanding of Networking concepts  Operating Systems: Familiarity with Windows/Linux administration (installation, user management, log analysis).  Databases: Basic Database knowledge - SQL/Oracle - queries, backups, user access  General: Strong troubleshooting, analytical, and communication skills.  Exposure to monitoring/ticketing tools like Zabbix/Splunk/AppD  Familiarity with ITIL processes (Incident, Problem, Change Management)  Certifications like CCNA/MCSA/RHCSA preferred  Willingness to learn and work in a 24x7 support environment  Hands-on L1 support experience in IT infrastructure  What you’ll do:    Monitor Azure resources, servers, databases, networks, and applications using dashboards & monitoring tools.  Track and resolve service alerts, ensuring timely updates in ticketing systems.  Incident Management  Perform L1 triage and troubleshooting for incidents across servers, networks, and databases.  Escalate issues to L2/L3 teams as required.  Document incidents, root causes, and resolution steps for knowledge sharing.  Server & Infrastructure Support  Assist in administering Windows and Linux servers (user management, basic services, patching support).  Support basic tasks in Active Directory, access management, and resource provisioning.  Perform basic troubleshooting of network components (connectivity, DNS, firewall basics).  Assist in monitoring and basic maintenance of databases (SQL, Oracle, PostgreSQL) including connectivity, space utilization, and backup checks.  Collaboration & Governance  Collaborate with cross-functional teams (Infra, Cloud, DB, Network, Security).  Support compliance, security, and governance requirements as per company policy.  What we are looking for:  Bachelor’s degree with 1 to 3 years of experience in product support or implementation support. Flexible skill set and availability to meet evolving business requirements. Proficient in SQL, PL/SQL, Unix Shell Scripting; experience with Python and Azure Cloud is a plus. Familiarity with performance tuning techniques is an added advantage. Strong understanding of the technical landscape relevant to the assigned product line. Knowledge of various technical platforms, systems, and infrastructures. Exposure to Blue Yonder’s product suite and the ability to articulate product integrations and dependencies is preferred. Ability to collaborate effectively with cross-functional teams to ensure timely issue resolution Our Values If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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