Specialist - Metrics, Analytics & Reporting

We are seeking a talented individual to join our Operations team at Mercer. This role will be based in Pune/ Noida. This is a hybrid role that has a requirement of working at least three days a week in the office

Specialist - Metrics, Analytics & Reporting

We will count on you to:

We are looking to hire a Specialist in the Global Business Management (Health Business)

This role has been created to take over certain coordination activities performed by consultants teams based in other Mercer locations. The role encompasses activities such as policy renewal tracking and coordination, data collection from local country offices, sales support, production of client deliverables, updating of Analytics Role holder will work with and provide support to the teams on global and local levels to service Mercer's clients.

• The main responsibility is to track and co-ordinate Client employee benefits insurance policy renewals and broking implementations across the different client locations
• Manage the timeliness of Client deliverables - before, during and after renewal or implementation
• Work with the consultants to develop reporting and presentations for Client meetings based on client requirements
• Perform quality checks (by more experienced colleagues)
• Data entry and high level analysis - assist the Consulting team in gathering, organizing, validating, entering and analyzing data using GBM Analytics (Mercer proprietary software) for the various clients
• Provide high level data analysis including sanity check for employee headcount movement, related premium change by line of coverage, etc.
• Liaise with local brokers on renewal strategy, to ensure the Rules of the Road are followed
• Route enquiries to the correct point of contact and provide timely follow up and responses for the Clients
• Liaising with local brokers to gather information not captured by GBM Analytics (if needed) including the nature of local discussions impacting the insurance placement or plan design strategy
• Provide reporting from GBM Analytics or excel for Account Administration Team

Note: Applicants should be flexible working in shifts

What you need to have?

• Graduate with minimum 3-5 years' experience overall
• Prior experience in HR Operations with Workday/Taleo application knowledge (preferred)
• Good communication, analytical and management skills
• Proficiency in effort estimation
• Effective/Accurate and timely reporting skills
• Good command on MS Office applications (MS-Excel, MS-Word)
• Ability to multi task and should be a self starter
• Ability to handle difficult client situations and derive strategic solutions

What makes you stand out?

• Adaptable communicator, facilitator, influencer and problem solver
• High attention to detail
• Good relationship skills, Proven ability to work on own initiative as well as in a team
• Adaptable communicator, facilitator and problem solver
• High attention to detail
• Ability to multi-task and prioritize time effectively

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

MERCER Mercer believes in building brighter futures by redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being. Mercer's approximately 25,000 employees are based in 43 countries and the firm operates in over 130 countries. Mercer is a business of Marsh McLennan (NYSE: MMC), the world's leading professional services firm in the areas of risk, strategy and people, with 85,000 colleagues and annual revenue of over $20 billion. Through its market-leading businesses including Marsh, Guy Carpenter and Oliver Wyman, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment. For more information, visit Follow Mercer on LinkedIn and Twitter.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people regardless of their sex/gender, marital or parental status, ethnic origin, nationality, age, background, disability, sexual orientation, caste, gender identity or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.

Mercer, a business of Marsh McLennan (NYSE: MMC), is a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomes for their people. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit , or follow on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.