Salesforce Developer/Lead

3 weeks ago

bangalore, India First American India Full time
Company Summary First American (India) is a GCC (Global Capability Center) of the First American Financial Corporation (NYSE: FAF) family of companies. FAI is a proud member of the FORTUNE 500 companies and has been amongst the Fortune 100 Best Companies to Work For® list for eight consecutive years. First American Financial Corporation provides comprehensive title insurance, closing/settlement, property data and technology solutions. First American (India) creates quality solutions for its customers by combining software, back office, and knowledge processing operations to fulfill First American's business requirements. Our priorities are our employees, customers, and shareholders - in that order. First American (India) has been ranked amongst India's Best Companies To Work For™ 2023: Listed amongst the Top 100 by Great Place To Work® India, FAI is also certified Best Workplaces for Women and Workplace with Inclusive Practices. Software Services helps build First American's product suite that encompasses the best in class Title Insurance, Settlement and Mortgage solutions platforms. Leverages technology product stack across Microsoft platform predominantly to develop, enhance and maintain the best in class applications. The R & D division delivers solutions for the title insurance industry leveraging the best of NLP, AI and ML.

Job Summary

Salesforce Developer will be acting as a trusted advisor to our team and an effective mentor for other Salesforce professionals working alongside you. You will need a deep understanding of the Salesforce platform but just as importantly, top-notch people skills to get your ideas and solutions across to stakeholders and gain integrity to get your visions built into successful solutions.

Responsibilities

  • Conduct research with use of Salesforce, producing a report of findings with recommended steps and a roadmap for Salesforce solutions,
  • Collaborate with colleagues and customers to create prototypes and proofs of concept as a means of eliciting and defining requirements,
  • Review solutions and recommending improvements,
  • Groom and refine the Salesforce product backlog, in liaison with stakeholders on the project,
  • Own the design of Salesforce and (optionally) other affiliated solutions for Sales, Service.
  • Approve configuration and coded items to be deployed between environments.
  • Provide technical guidance on user story writing style,
  • Ensure success and acceptance criteria are defined for each story,
  • Describe and illustrate designs with appropriate justifications,
  • Ensure documentation of the steps for testing,
  • Groom and refine the Salesforce product backlog, in liaison with Salesforce SMEs,
  • Supervise the configuration, quality assurance, testing, and deployment of Salesforce,
  • Collaborative project and workstream planning.

Knowledge, Skills, and Abilities

Required:

  • A pro-active personality, with a can-do attitude,
  • Excellent relationship-building skills.
  • Strong analytical skills, with the ability to observe trends. Able to actively make suggestions based on the results,
  • Available and responsive to question, clarifications, and instructions
  • Ability to tailor communication to multiple audiences at all levels
  • A self-starter, experienced in leading projects or delivery work streams.
  • Outstanding written communication skills
  • Ability to demonstrate concepts visually and in writing in a way that enables stakeholders to decide with confidence.
  • A strategic approach to solution design, with proven ability to develop and execute tactical plans to support the strategy.
  • Excellent ability to coach, motivate and direct work tasks to a multi-disciplinary team of Salesforce professionals.

Educational Qualification and Experience:

Minimum of 15 years of formal education - Graduate / Postgraduate in Computer Science / Information Technology

Professional work experience of 7 to 10 years in Microsoft technologies.

FAI is committed to create an environment that respects, supports and inspires all individuals. We do not discriminate on the basis of color, religion, sex, gender identity, sexual orientation and age. At FAI, we celebrate diversity and believe that an inclusive workforce benefits employees, the organization and our community. We are an Equal Opportunity Employer. For more information about our company and dedication to putting People First, check out

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