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Cluster Manager

4 weeks ago

Mumbai, India MEGHAVI WELLNESS SPA & SALON Full time

*Job Title: * Cluster Manager – Airport Spa

*Location: * Mumbai Airport

Rotational Shifts including night shift

*Job Description: *

We are looking for a dynamic and experienced *SPA Manager* to lead our premium spa

operations at the airport. The ideal candidate is bold, charismatic, upfront and presentable yet professional, with a proven background in *business development* and *center management*.

They should be comfortable approaching passengers, striking up conversations, and persuading them to indulge in a rejuvenating spa session before/after their flight.

*Key Responsibilities: * -

  • Oversee and coordinate operations across 2–3 airport spa outlets, ensuring consistency in service standards and guest experience.

  • Optimize staffing, scheduling, and inventory management across all outlets for maximum efficiency and cost control.

  • Monitor performance metrics of each outlet, providing regular reports and implementing action plans to achieve collective business goals.

  • Actively engage with airport passengers, inviting them to enjoy spa services.

  • Promote spa offerings through effective communication and persuasive techniques.

  • Manage daily operations, ensuring smooth workflow and exceptional customer service with impeccable experiences.

  • Develop and execute strategies to increase footfall and drive business growth.

  • Lead and motivate the team to achieve performance targets.

  • Maintain a professional appearance by adhering to the spa's uniform guidelines.

  • Ensure compliance with all airport and spa policies.

  • As a manager, you have to be responsible for cash, Bills appointments, handling daily operations & other necessary details.

  • Meet monthly sales and membership targets set by the company.

Job Types: Full-time, Permanent

Pay: ₹60, ₹85,000.00 per month

Benefits:

  • Health insurance
  • Provident Fund

Work Location: In person