Associate Manager II

3 weeks ago

Bengaluru, India Navi Full time

About Navi

Navi is one of the fastest-growing financial services companies in India providing Personal & Home Loans, UPI, Insurance, Mutual Funds, and Gold. Navi's mission is to deliver digital-first financial products that are simple, accessible, and affordable. Drawing on our in-house AI/ML capabilities, technology, and product expertise, Navi is dedicated to building delightful customer experiences.


Founders: Sachin Bansal & Ankit Agarwal


Know what makes you a “Navi_ite” :

1.Perseverance, Passion and Commitment

• Passionate about Navi’s mission and vision

• Demonstrates dedication, perseverance and high ownership

• Goes above and beyond by taking on additional responsibilities

2.Obsession with high quality results

• Consistently creates value for the customers and stakeholders through high quality outcomes

• Ensuring excellence in all aspects of work

• Efficiently manages time, prioritizes tasks, and achieves higher standards

3.Resilience and Adaptability

• Adapts quickly to new roles, responsibilities, and changing circumstances, showing resilience and agility


Key Responsibilities :

The role is expected to lead the Fraud Investigations team, which is within the Fraud Risk & Strategy team. Fraud Investigations as team has the following responsibilities -

  • Monitoring Fraud control towers (RCA for alerts, monitoring metrics)
  • Investigation of incidents of suspicious activity reported by Customer Support / Collections / Business / Product
  • Monthly hind-sighting (PL non-starters), ad-hoc hind-sighting (e.g. communities, incidents)
  • Maintain database of suspicious & confirmed frauds
  • Monitoring and classification of RFIs
  • Due Diligence for Suspicious Transactions

The responsibilities for the Team Lead identified below are to be read in conjunction with this understanding:

1. Team Management:

  • Recruit, hire, and train fraud investigators.
  • Assign tasks and projects to team members based on their skills and experience.
  • Address team conflicts and issues promptly.

2. Investigation Oversight:

  • Review and analyze investigations conducted by the team.
  • Ensure investigations are conducted thoroughly and in compliance with established procedures and standards (and applicable regulatory guidelines).
  • Identify areas for improvement in investigative techniques and processes.
  • Identify trends and patterns in fraud cases to inform prevention strategies.

3. Performance Tracking and Reporting:

  • Track team performance against key metrics, such as case closure rates, recovery rates, resolution efficiency, and regulatory compliance.
  • Build MIS / Dashboard to fulfill internal reporting requirements to stakeholders, senior management, the Board, etc.
  • Prepare regulatory reports as needed, such as for RBI, SEBI, IRDAI, FIU, and for financial reporting.

4. Stakeholder Management:

  • Liaise with internal and external stakeholders listed below to gather information and coordinate investigations -
  • Customer Support
  • Collections
  • Product
  • Legal & Compliance
  • Vigilance
  • Credit Intelligence
  • Communicate investigation findings and recommendations effectively.

Requirements:

  • Bachelor’s Degree from a tier-I university (Engineering / Science / Commerce / CA / Law)
  • 3-5 years of experience in fraud investigation, preferably in the financial services industry.
  • Proven experience managing a team of investigators.
  • Strong analytical and problem-solving skills.
  • Excellent written and verbal communication skills.
  • Knowledge of fraud prevention and detection techniques.
  • Familiarity with relevant fraud regulations and reporting requirements.
  • Certified Fraud Examiner (CFE) certification would be good to have.

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