Oracle Cloud HCM Payroll Lead

The RoleWe are looking for a highly skilled and motivatedOracle Cloud HCM Payroll Leadto join our expandingManaged Services team in India . This role is pivotal to establishing and growing our offshore capability, working closely with our UK-based counterparts to deliver high-quality managed services to our clients.You will lead a team of payroll-focused support consultants, manage performance and development, and play a hands-on role in delivering support across Oracle Cloud Payroll and HCM solutions. A deep understanding of Oracle Cloud Payroll functionality, quarterly update management, and complex issue resolution is essential, along with strong client-facing communication skills.You will:Lead and manage a team ofPayroll and HCM support consultantsbased in India, including recruitment, onboarding, mentoring, and line management responsibilitiesWork hands-on as a seniorOracle Cloud Payroll consultant , triaging, diagnosing, and resolving complex client issues across Payroll and related modulesPartner closely with theUK Payroll Support Leadto build a cohesive, cross-regional support function and align on service processes and client prioritiesAct as the subject matter expert onOracle Cloud Payroll , providing deep expertise in configuration, processing, troubleshooting, and legislative complianceSupervise and contribute to quarterlyOracle Cloud release cycles , including impact analysis, regression testing, deployment, and communication of relevant changes to clientsDeliver and coordinatetraining and knowledge-sharing sessionsfor team members to support capability growth and process alignmentTroubleshoot and replicate functional issues, escalating to Oracle as needed and maintaining clear, well-documented resolutionsBuild and maintain strong client relationships, ensuring a high level of satisfaction throughresponsive, proactive support and communicationDrive improvements in support processes, documentation, and internal tooling, helping to establish ascalable, high-performing payroll support modelReview and recommend enhancements from Oracle Cloud updates that would deliver value to clientsActively contribute to internal knowledge bases and support materials, and champion a culture of continuous improvementProvide strategic input into the ongoing development and structure of the India Managed Services teamAct as akey liaison between India and UK teams , ensuring seamless collaboration and shared ownership of outcomesAll employees have a responsibility to adhere to Information Security policies and processes and may be required to undertake activity from time to time to support company obligations to maintain ISO27001 Certification.Person Specification | Skills and Experience (Essential):Ethical Conduct : Commitment to ethical standards, integrity, and compliance with relevant regulations and organizational policiesCommunication Skills:Ability to communicate clearly and client facing consultancy skillsTeamwork:Collaboration with cross-functional teams, including stakeholdersCustomer Service Orientation:Focus on meeting internal and external customer needs, providing responsive support, and building positive relationships with stakeholdersContinuous Learning:Willingness to learn and develop new skills, stay updated on industry trends, and pursue professional development opportunities to enable growthConsulting skills:Strong consulting skills are essential for effectively communicating with clients, understanding their needs, providing recommendations, and guiding them through the implementation process. This includes active listening, problem-solving, and client relationship managementQualifications:(Essential)Experience delivering or supporting UK Payroll , includingfull lifecycle implementations , including in depth knowledge of configuration ofFast Formulas , andelement definitionsIn-depth knowledge ofHCM/Payroll processes , configuration, legislation, and reportingExperience supportinglarge, complex solutionswith multiple stakeholdersFamiliarity withOracle quarterly update cycles , including impact analysis and enhancement identificationExcellentclient-facing communication skills , both written and verbalAbility to deliverpractical, value-driven solutionswith creativity and innovationDemonstratedleadership and team managementcapabilities, including mentoring and collaborationStrong interpersonal skills and a track record of working effectively within cross-functional teamsAgrowth mindsetwith a commitment to continuous improvement—for yourself, your team, and your clientsHigh level ofadaptability and flexibility , with the ability to build long-lasting client relationshipsPerson Specification | Skills and Experience (Desirable):BroaderOracle Application experience , including other HCM or ERP modulesFamiliarity withOracle Redwood UXandVisual Builder Cloud Service (VBCS)Exposure topayroll in different legislative regions(e.g. India, or EMEA)Experience working in amulti-regional or global support modelPrevious involvement inclient onboarding or managed services transitionprojects