Sr Transctn Procng Off

2 days ago


Bengaluru, India Mphasis Full time

Job Description Who are we looking for? L3 level -– to process the daily operations, including client onboarding, appointment scheduling, document preparation, and other time-consuming responsibilities (US Client). Job Summary – Customer Focused Attitude Willing to work in night and rotation shift Accurately follow pre-defined business process Ability to work within a team Adaptable to changing demands and conditions Ability to communicate at all levels and good communication skills Staying current with knowledge of products/processes and services offered by the client Ensure 100% adherence to schedule Communication – Email (90%) & Phone (10%) – Need proficiency for the same. Logical thinking (Complex case handling) Years of experience needed – 2-3 Years Skills Required: • Excellent MS Office skills – MS Excel, WORD, Power Point, Excel Macros and E Mail Drafting • Good Typing Speed of 30 WPM with >=95% accuracy • Must have strong interpersonal, excellent communication (write & speak) with a desire to work a back-office environment. Must be able to multi-task and be adaptable to change. Process Skills: Strong communication and interpersonal skills Ability to manage multiple clients or tasks simultaneously Familiarity with business management tools (CRM systems, scheduling platforms, email and phone systems) Attention to detail and task ownership Adaptability to work within varied client processes and technologies Experience or knowledge in financial services, marketing, or business operations is a plus Certification:  Experience in client servicing, virtual assistance, financial operations, or related fields  Exposure to working with independent professionals or small businesses preferred  Bachelor’s degree in business, Finance, Marketing, or related discipline (optional but recommended 



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