Program Manager

1 week ago


mumbai, India Optiblack Full time

Job Purpose: Manage high-risk, large-scale projects for the company or contact center, including client transitions (new service addition, migration, process improvement). Lead and support a team to deliver projects and improve program assurance.

Responsibilities:

  • Manage projects using a 5-step approach (Initiation, Planning, Execution, Monitoring & Control, Closure)
  • Oversee team activities, provide feedback, and develop team members' capabilities
  • Collaborate with various departments (Sales, Technology, Operations, etc.)

Requirements:

  • Education: Bachelor's degree (any discipline)
  • Experience:
  • Minimum 8 years' experience
  • Minimum 3 years in project management (operational/non-operational change, infrastructure setup, transition projects)
  • Team leadership experience
  • Experience managing a large project end-to-end using project management methodology
  • Certifications (Desirable): PMP/Prince2

Skills:

  • Project Management
  • Communication (written & verbal)
  • Stakeholder Management
  • Team Management
  • Analytical Thinking
  • Problem-Solving
  • Microsoft Office Suite

Travel: Required (Pune/Mumbai)


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