Information technology specialist

7 days ago

Hyderabad, India Sharp Brains Full time

Detailed JD Job Location: HTC- Hyderabad office Work : 24/7 Shift Experience : 2 – 5 years (Even 1 year is also fine) Service Desk Agent (24x7) Responsibilities: Act as the first point of contact for users reporting IT issues or requesting services. Log, categorize, and prioritize incidents and service requests in the ITSM tools. Troubleshoot and resolve technical issues related to hardware, software, networks, and user accounts. Escalate complex or unresolved issues to appropriate support tiers following defined escalation paths. Provide remote support using remote access tools and follow documented procedures and knowledge base articles. Ensure accurate documentation of all user interactions and solutions provided. Follow ITIL-aligned processes such as Incident Management, Request Fulfilment, and Access Management. Maintain awareness of service desk procedures, SLAs, and support protocols. Participate in shift-based rotations to ensure 24x7 coverage where required. Provide excellent customer service and maintain a high level of user satisfaction. Assist in identifying recurring issues and contribute to knowledge base updates. Experience: 2-5 years of experience in an IT support/help desk environment. Exposure to ticketing system (Service Now). Experience supporting end-users remotely in a fast-paced environment. Education: Bachelor’s degree in information technology, Computer Science, or related field. Equivalent work experience may be considered in lieu of formal education. Skills: Basic to intermediate knowledge of Windows/Mac OS, MS Office Suite, email clients, printers, and networking fundamentals. Excellent troubleshooting and problem-solving abilities. Strong verbal and written communication skills. Ability to multitask and handle a high volume of support requests. Customer-focused attitude with a calm and patient demeanor. Inbound and Outbound calling Experience Required Must

  • Senior Information Technology Specialist

    2 weeks ago

    Hyderabad, Telangana, India Astra Rafael Comsys Pvt Ltd Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionAstra Rafael Comsys Pvt Ltd (ARC) is a joint venture between Astra Microwave Products Ltd (AMPL), India and Rafael Advanced Defense Systems Ltd, Israel. Located in Hardware Tech-Park, Hyderabad, ARC is India's first private sector facility for manufacturing military-grade Software Defined Radio (SDR). Spanning 48,000 sq. ft., ARC produces...

  • Senior Information Technology Specialist

    2 weeks ago

    Hyderabad, India Astra Rafael Comsys Pvt Ltd Full time

    Job Description Company Description Astra Rafael Comsys Pvt Ltd (ARC) is a joint venture between Astra Microwave Products Ltd (AMPL), India and Rafael Advanced Defense Systems Ltd, Israel. Located in Hardware Tech-Park, Hyderabad, ARC is India's first private sector facility for manufacturing military-grade Software Defined Radio (SDR). Spanning 48,000 sq....

  • Information Technology Specialist

    1 week ago

    Hyderabad, India Sharp Brains Full time

    Detailed JDJob Location: HTC- Hyderabad officeWork : 24/7 ShiftExperience : 2 – 5 years (Even 1 year is also fine)Service Desk Agent (24x7)Responsibilities:Act as the first point of contact for users reporting IT issues or requesting services.Log, categorize, and prioritize incidents and service requests in the ITSM tools.Troubleshoot and resolve technical...

  • Information Technology Specialist

    1 week ago

    Hyderabad, India Sharp Brains Full time

    Detailed JDJob Location: HTC- Hyderabad officeWork : 24/7 ShiftExperience : 2 – 5 years (Even 1 year is also fine)Service Desk Agent (24x7)Responsibilities:Act as the first point of contact for users reporting IT issues or requesting services.Log, categorize, and prioritize incidents and service requests in the ITSM tools.Troubleshoot and resolve technical...

  • Information Technology Specialist

    2 weeks ago

    Hyderabad, India Sharp Brains Full time

    Detailed JD - Job Location: HTC- Hyderabad office - Work : 24/7 Shift - Experience : 2 – 5 years (Even 1 year is also fine) Service Desk Agent (24x7) Responsibilities: - Act as the first point of contact for users reporting IT issues or requesting services. - Log, categorize, and prioritize incidents and service requests in the ITSM tools. -...

  • Information Technology Support Specialist

    2 weeks ago

    Hyderabad, India RVR PRO Full time

    Job Title: Content Manager – Data Management Location: Hyderabad Job Type: Full-Time Department: IT Reports To: IT Company Description RVR PRO is a leading luxury wedding photography and cinematography company, known for capturing timeless love stories with an artistic and cinematic touch. With a portfolio that spans high-profile destination weddings...

  • Information Technology Support Specialist

    19 hours ago

    Hyderabad, Telangana, India RVR PRO Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Title: Content Manager – Data ManagementLocation: HyderabadJob Type: Full-TimeDepartment: ITReports To: ITCompany DescriptionRVR PRO is a leading luxury wedding photography and cinematography company, known for capturing timeless love stories with an artistic and cinematic touch. With a portfolio that spans high-profile destination weddings to...

  • Information Technology Specialist

    1 week ago

    Hyderabad, India Sharp Brains Full time

    Detailed JD- Job Location: HTC- Hyderabad office- Work : 24/7 Shift- Experience : 2 – 5 years (Even 1 year is also fine)Service Desk Agent (24x7)Responsibilities:- Act as the first point of contact for users reporting IT issues or requesting services.- Log, categorize, and prioritize incidents and service requests in the ITSM tools.- Troubleshoot and...

  • Information Technology

    6 days ago

    Hyderabad, Telangana, India ADV TECHMINDS Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job Title: Information Technology - Cloud Data Architect in SAP Location: remote , US Shift Timings Consumer goods and Manufacturing experience are highly preferred. Candidate must be residing in India Job Description ECC/BW/HANA Solution/Data Architect * Design and implement end-to-end SAP ECC, BW, and HANA data architectures, ensuring scalable and robust...

  • Information Technology Specialist

    2 weeks ago

    hyderabad, India Sharp Brains Full time

    Detailed JDJob Location: HTC- Hyderabad officeWork : 24/7 ShiftExperience : 2 – 5 years (Even 1 year is also fine) Service Desk Agent (24x7)Responsibilities:Act as the first point of contact for users reporting IT issues or requesting services.Log, categorize, and prioritize incidents and service requests in the ITSM tools.Troubleshoot and resolve...