Technical Publications Writer

Riverbed. Empower the Experience Riverbed, the leader in AI observability, helps organizations optimize their user’s experiences by leveraging AI automation for the prevention, identification, and resolution of IT issues. With over 20 years of experience in data collection and AI and machine learning, Riverbed’s open and AI-powered observability platform and solutions optimize digital experiences and greatly improves IT efficiency. Riverbed also offers industry-leading Acceleration solutions that provide fast, agile, secure acceleration of any app, over any network, to users anywhere. Together with our thousands of market-leading customers globally – including 95% of the FORTUNE 100 – we are empowering next-generation digital experiences. Position The Technical Publications team is seeking a skilled and detail-oriented Technical Publications Writer to create and maintain high-quality technical documentation for our enterprise products. This role is crucial in transforming complex technical information into clear, concise, and user-friendly content, including user guides, installation guides, deployment guides, hardware documentation, and API/CLI reference manuals. As a key member of the team, you will ensure that documentation is accurate, accessible, and integrated seamlessly with product development lifecycles, embracing a docs-as-code philosophy. What you will do Collaborate with engineers, QA, product management, and subject matter experts to research, gather, and understand highly technical product information. Design, develop, and deliver comprehensive technical documentation for hardware and software, including user manuals, installation guides, configuration guides, command-line reference manuals, and online help systems. Implement and champion the docs-as-code paradigm, treating documentation as a version-controlled codebase using plain text formats (., Markdown) and Git. Help architect and optimize a documentation toolchain for automated content generation, leveraging CI/CD pipelines to build and deploy documentation. Recommend, evaluate, and integrate tools for automation, content analysis, and potentially AI-driven enhancements for documentation processes. Ensure that documentation is accurate, consistent, and adheres to established style guides and terminology standards. Create and update diagrams, illustrations, and other visual aids to enhance clarity and user comprehension. Actively participate in documentation reviews and incorporate feedback from technical teams and end-users to continuously improve content quality and usability. What makes you an ideal candidate Proven technical writing experience with a strong portfolio of documentation samples for complex software and/or hardware products. Familiarity with the docs-as-code workflow, including experience with version control systems (., Git) and plain text markup languages (., Markdown). Experience using the Cursor IDE and appropriate extensions for Markdown rendering and linting. Experience with automated documentation build processes and static site generators (., Sphinx). Proficiency with content creation tools and a willingness to adapt to new technologies and workflows (. pandoc). Excellent written and verbal communication skills with the ability to translate complex technical concepts into clear, concise, and engaging content for diverse audiences. Strong research, analytical, and problem-solving abilities. Ability to work independently and collaboratively within an Agile development environment, managing multiple projects and meeting deadlines. Basic understanding of scripting languages (., Python, Bash) to support automation efforts. What will help you further: Knowledge of best practices for continuous integration/continuous deployment (CI/CD) pipelines in a documentation context. Experience in migrating documentation from traditional authoring tools (., Adobe FrameMaker) to docs-as-code environments. Familiarity with API documentation tools (., Swagger/OpenAPI). Experience with AI-powered tools for content review, editing, or generation. What we offer Our employee benefits including flexible workplace policies, employee resource groups, learning and development resources, career progression pathways, and community engagement initiatives are some of the reasons why we have had great success in bringing in new talent. In addition, our global employee wellness programs are crafted to support the physical, emotional, and financial well-being of our employees.  Benefits & Perks vary by Country.  About Riverbed With a 20-year history of innovation, Riverbed is agile, yet proven, and we are disrupting the market with differentiated solutions that enable our customers to deliver secure, seamless digital experiences and accelerate enterprise performance While we are a ‘customer-first’ company, we are all about our people with a shared commitment to creating a global impact. We bring our best selves to work and pursue excellence, trust, and respect for one another. We welcome and encourage transparency and open communication throughout the company. We strive to be an inclusive, fair, and enjoyable workplace for our people globally and care about their wellbeing. We are committed to our people, partners, and customers while supporting the communities where we work and live. It’s the Power of WE that binds us together.