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Storage Administrator

3 months ago

Delhi, India Microland Limited Full time

Skills required: Storage Admin – Dell & HP DevicesShift timing: 24X7Job location(Full address): R-Tech Park, Nirlon Knowledge Park, Goregaon, Mumbai.Work from Office, 5 Days a week of workingYears Of Experience 4 to 7 YearsJob Description:Storage :1. Proactive monitoring and investigation of logs: Initiate Storage administration, troubleshooting, investigate to identify the possible issues,locate the device/service causing the issue. Record the findings and analysis in to the ticket 2. Restoration and Resolution:Identify the issue based on troubleshooting and decide on the actions required to be implemented for resolving the issue. Refer to required KEDB or Knowledge bases for known issues/repetitive issues and resolution steps. Implement the resolution steps, execute, validate and update ticket with steps taken and outcome 3. Triage: Once the resolution steps are completed if the issue is still not resolved or if it s an unknown issue and standard troubleshooting methods did not resolve the issue,escalate the ticket to L3 SME and support the troubleshooting process,if there is a bridge, continue on the bridge along with the SME.This support includes coordination with 3rd party vendor technicians. 4. Process Compliance: Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented etc.update the tickets regularly as per the defined process. Prepare a detailed report on the plan of action for the existing tickets for the next shift and nbsp; engineer (Shift Handover Report), Follow-through and execute the various Escalation Matrix (Vendor, Internal and Customer defined), Ensure tickets are closed post user/customer communication, Maintain inventory of Network equipment’s and links, Constantly track tickets for SLA adherence and escalate on deviations as defined in the process.