Incident Mngr-Integrated Ops
1 month ago
about the role
To provide level 2 support and to ensure a professional and consistent delivery of quality service to Orange Business services customers and achievement of operational targets
about you
Any Degree or Diploma in Electronics/Computers or science required.
CCNA, CCNP
2-4 years of Industry experience, preferable service desk in a customer support in the telecommunication industry. 2 year of relevant technical experience.
Change and incident management activities
escription Type
Additional Information
Description ID
Additional Information
Visibility
Internal and External
Good network support knowledge and experience .
Service oriented, customer focused with good customer service skills .
Good networking/communications background .
Experience in one or more of the following: Network, Firewall’s / Security / Checkpoint or Web Hosting Network, LAN/WAN topologies and protocols, Server protocols, Desktop , IP Telephony,Satellite, Systems/Network Management.
Good interpersonal skills .
Good time management, organizational and communication skills .
Ability to work under pressure .
Ability to deal with multiple tasks .
Proactive, self motivated and determined attitude .
Problem solving skills .
Able to cover Flexible working hours/shift patterns as and when required (24*7).
additional information
Knowledge of SDWAN and Wireless Technology will be an added advantage
contract
Regular
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