Client Implementation Consultant

3 days ago

Greater Noida, India Vensure Full time

Responsibilities:

  • Diagnose payroll-related cases that cannot be resolved by Level 1 support. Interact with customers to understand issues in accordance with EPAYs HCM platform and resolve the cases in a timely fashion, driving high customer satisfaction.
  • Uploading and auditing timekeeping records for compliance with established standards, maintaining time and attendance records, entering new hires into the payroll system, posting changes in pay and tax status, and other miscellaneous charges related to client payroll.
  • Computing wage and overtime payments, calculating and recording payroll deductions, processing requests for paycheck advances, and processing terminations.
  • Balancing and controlling earnings and deduction totals, calculating and preparing general ledger entries, inspecting automated system output such as registers and standard reports, determining and correcting out-of-balance conditions
  • Adjust customers' system setup according to new customer requirements or plan changes.
  • Adhere to the SOPs and set protocols driving the department's matrices and maintain the contractual service level agreements for EPAY customers.
  • Ensure excellent incident management skills while documenting all customers' transactions in our CRM application (Salesforce).

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