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Head Regional Operations
1 month ago
About the role:
The role will focus on end-to-end management of various service offerings in Campuses.
Woking closely with Key Account Director:
- smooth operations of sites without any disruptions and drive improvements
- site within agreed performance and financial parameters, operating procedures and all legislative requirements and effectively control financial & commercial management of the account
- guidelines for relevant operational processes which are directly under your authority and ensure the processes are managed and coordinated effectively
- the highest levels of customer satisfaction and this is a fundamental requirement of the role
Key Responsibilities:
Ensure service deliverables in all areas inclusive of Client Relationship, Business Management & Employee Engagement.
Contribute and participate in continuous improvement opportunities.
Desired Experience & Competencies:
Minimum of 10yrs of experience in Facility Management
- Sound knowledge of accounting principles and experience in managing Financial Plan - forecasts, budgets, margins etc
- Excellent customer relations management and negotiation skills
- Excellent presentation skills, data management and evaluation skills
Good statistical skills and critical thinking ability
- Ability to strategies and implement long term and short term organizational objectives
Leadership experience and skills in managing large contracts and team
- Strong communication and interpersonal skills
Good performance management and motivation skills
- Good at conflict resolution, problem solving and decision making
- Able to adapt and drive change and understand and execute projects with a sense of urgency and accuracy
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