Head Regional Operations

1 month ago


india People Konnect Full time

About the role:


The role will focus on end-to-end management of various service offerings in Campuses.


Woking closely with Key Account Director:

  • smooth operations of sites without any disruptions and drive improvements
  • site within agreed performance and financial parameters, operating procedures and all legislative requirements and effectively control financial & commercial management of the account
  • guidelines for relevant operational processes which are directly under your authority and ensure the processes are managed and coordinated effectively
  • the highest levels of customer satisfaction and this is a fundamental requirement of the role


Key Responsibilities:


Ensure service deliverables in all areas inclusive of Client Relationship, Business Management & Employee Engagement.


Contribute and participate in continuous improvement opportunities.


Desired Experience & Competencies:

Minimum of 10yrs of experience in Facility Management

  • Sound knowledge of accounting principles and experience in managing Financial Plan - forecasts, budgets, margins etc
  • Excellent customer relations management and negotiation skills
  • Excellent presentation skills, data management and evaluation skills

Good statistical skills and critical thinking ability

  • Ability to strategies and implement long term and short term organizational objectives

Leadership experience and skills in managing large contracts and team

  • Strong communication and interpersonal skills

Good performance management and motivation skills

  • Good at conflict resolution, problem solving and decision making
  • Able to adapt and drive change and understand and execute projects with a sense of urgency and accuracy


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