Tata Consultancy Services | Quality Analyst | india
23 hours ago
Eligibility:- Minimum 15 years of regular, full-time education (10 + 2 + 3 Bachelors/Graduates)- All candidates should be comfortable with Rotational Shift / Split or Rotational Week-off / 5 Days Work From Office===============================Quality Analyst:Job Description:Complete quality checks as per quality check planListen and assess live calls or recorded calls to ensure compliance with internal policiesCheck for customer satisfaction metrics and regulatory standardsEvaluation based on tone, professionalism, resolution effectiveness and communication clarityComplete the feedback loop and ensure verbal feedback is closed for all.Daily/Weekly reports to be shared with all analysis and results.Do cross calibration with clients to ensure there are no process gaps.Take huddles/briefs for the team and work towards bridging knowledge gaps.Understanding of utilities and associated market participantsIdentify factors important to clients.Handle customer complaints.Ensure customer-based quality parameters are measured and tracked.Apply lean & six sigma practices to resolve ongoing issues.Ensure privacy is for the customer related information / assets.Person SpecificationKnowledge/Experience: To be able to perform the following functions:Experience in managing ownership of issues and overall customer experience.Has an experience as working as a quality auditor for at least 12-24 months.Competencies/Skills:Strong Communication & Analytical SkillsA Quick Learner. The qualities of a QA analyst must have a global overview of the company. ...Attention to DetailAnalyticalEmpathizeStrong relationship building skills.Multi-TaskingQualifications:Essential:Graduation in any streamDesirable:Prior 12 months experience of Customer Service & Operations Management in ANZ Utilities IndustryMore than 2 years of experience in service industry===============================Quality Lead:Job DescriptionCreate an inspiring team environment with an open communication cultureSet clear team goalsDelegate tasks and set deadlinesOversee day-to-day operationMonitor team performance and report on metricsMotivate team membersDiscover training needs and provide coachingListen to team members’ feedback and resolve any issues or conflictsRecognize high performance and reward accomplishmentsEncourage creativity and risk-takingSuggest and organize team building activitiesEnsure privacy is for the customer related information / assetsPerson SpecificationCompetencies/Skills:Proven work experience as a team leader or supervisorIn-depth knowledge of performance metricsGood PC skills, especially MS ExcelExcellent communication and leadership skillsOrganizational and time-management skillsDecision-making skillsStrong ownership skillsMulti-TaskingQualifications:Essential:Graduation in any streamDesirable:Prior 12 to 24 months experience of Quality Manage in in Customer Service & Operations. Preferably, in ANZ Utilities IndustryPrior experience in service industry for more than 3 years===============================Quality Manager:Job DescriptionLeading the service delivery teams, managing conflicts, and ensuring individual team's processes and tasks are carried out efficiently.Respond to customer service issues in a timely manner.Create effective process procedures, policies, and standards.Develop customer experience enhancement goals and coordinate with the team to meet them on a steady basisMaintaining positive relationships with customersIdentifying customer needs and overseeing service delivery within the business contextDetermining ways to improve service efficiency without sacrificing customer experience.Assess service statistics and prepare detailed reports on your findings.Remaining organized and meeting deadlinesBuilding partnerships and liaising with team leaders to meet client KPIs and solutions for issues that may ariseMaintain accurate records and document all customer service activities and discussionsHire new agentsStay informed on the latest industry techniques and methodsPerson Specification:Competencies/Skills:Experience in customer service, leadership.Experienced in client managementGood computer skills and the ability to use business support software.Strong customer service, project management, and quality control skills.Good resource planning skills.Excellent leadership and customer service skills.Strong teamwork skills and attention to detail
Qualifications:Essential:Graduation in any streamDesirable:Should have prior experience with the Utility domainShould have prior experience in service industry===============================Mandatory Requirements (How to generate your EP ID):EP ID is mandatory for eligibility of the interview. Follow the below steps to register and mention the EP ID on your resume.· Step 1: Visit Step 2: Click to login.· Step 3: Click New user (Register with us).· Step 4: Select "BPO" in areas of interest and complete the registration (Fill the details).· Step 5: Once completed, your EP ID would be generated which starts from EP2024CNXXXX.· Step 6: You will receive the EP ID on your personal e-mail ID.===============================About TCS:A global IT and business solutions leader, TCS has an employee strength of 614K with offices in 55 countries, a footprint on 6 continents and a revenue of USD 27.9 billion (2022-23). TCS offers services across varied domains such as Aerospace | BFS | Insurance & Healthcare | Life Sciences | Manufacturing | Energy & Resource Utilities | Government | Hi Tech | Media & Information Services | Telecom | Travel & Transportation and Hospitality | Retail & CPG and Horizontals such as F&A, SCM, CIM and HRO.TCS is one of the country's largest equal opportunity employers with more than one-lakh female associates and is a continuously ranked a leader in the 'India's Most Respected Companies' survey
-
Delhi, India Tata Consultancy Services Full timeTata Consultancy Services is conducting a walk-in drive forTosca automation engineersatTata Consultancy Services Ltd, Kumaran Nagar, 415/21 – 24, TNHB Main road, Chennai - 600119 on 13-Dec-24 Friday.Role *** Tosca Automation EngineerDesired Experience Range***6 - 8yearsLocation of Requirement ***Pan IndiaDesired Skills -Technical/BehavioralPrimary Skill **...
-
Delhi, India Tata Consultancy Services Full timeGreetings from TCS!!!Role: ZscalerExperience: 4+yrsLocation: Pan IndiaDrive date: 14-Dec-2024(Saturday)Mode of interview:Walk in interview.Venue details: Bangalore- Tata Consultancy Services, Think campus, Phase 2, Electronic City, Bengaluru, Karnataka 560100.****Required technical skill set:Worked on Zscaler ZIA, ZPA, ZDX, Network Security, worked on Proxy...
-
delhi, India Tata Consultancy Services Full timeTata Consultancy Services is conducting a walk-in drive for Salesforce Vlocity Developer aspirants!!!Walk-in at Tata Consultancy Services Limited,Brigade Bhuwalka Icon, ITPL Main Road Whitefield,Bangalore-560066Karnataka,India. on 7th -sat-2024Role: Salesforce Vlocity DeveloperExp: 6-10 yrsLocation: Kolkata/ HyderabadMust-Have:Salesforce Vlocity /Omni...
-
Delhi, India Tata Consultancy Services Full timeGreetings from TCS!!!!· Role : GRC Consultant.· Experience : 4+ yr· Joining Location : Pan IndiaDrive date: 7-Dec-2024(Saturday)Mode of interview: Walk in interview (Pune)Timings: 9:00 AM to 2:00 pmVenue details: Tata Consultancy Services, Sahyadri Park (SP1), Rajiv Gandhi Infotech Park, Hinjewadi Phase 3, Pune – 411057Job Description:Technical:Depth...
-
Tata Consultancy Services | SAP HCM | india
24 hours ago
Delhi, India Tata Consultancy Services Full timeGreetings from Tata Consultancy Services !!!Hiring fo rIGA - SAP HCMExperience : 5-8 yrsLocation: PAN INDIARequired skills:Must have:1. Good knowledge of implementation of SAP Payroll2. Carry out configuration of HCM modules OM, PA, Time, Payroll to meet end user requirements with standard and custom functionalities available in SAP3. Hand-ons experience in...
-
delhi, India Tata Consultancy Services Full timeTata Consultancy Services is conducting a walk-in drive for Workday Finance aspirants!!!Walk-in at Tata Consultancy Services Limited,Brigade Bhuwalka Icon, ITPL Main Road Whitefield,Bangalore-560066Karnataka,India. on 7th -sat-2024Workday FinanceDesired Experience Range: 4 - 8 yearsLocation of Requirement: Mumbai / PAN IndiaMust-Have:Minimum of 3+ years...
-
Delhi, India Tata Consultancy Services Full timeTata Consultancy Services is conducting a walk-in drive forMid-Level Configuration EngineersatTata Consultancy Services Ltd, Kumaran Nagar, 415/21 – 24, TNHB Main road, Chennai - 600119 on 13-Dec-24 Friday.Role**Mid-Level Configuration Engineer/ Rules DevelopersDesired Experience Range**3+ yearsLocation of Requirement **Bangalore/ChennaiRequired Technical...
-
delhi, India Tata Consultancy Services Full timeTata Consultancy Services is conducting a walk-in drive for Salesforce Developer aspirants!!!Walk-in at Tata Consultancy Services Limited,Brigade Bhuwalka Icon, ITPL Main Road Whitefield,Bangalore-560066Karnataka,India. on 7th -sat-2024Salesforce Senior DeveloperDesired Experience Range: 6 - 10 yearsLocation of Requirement: Kolkata/...
-
Delhi, India Tata Consultancy Services Full timeTata Consultancy Servicesis conducting a walk-in drive forSAP BW4HANAaspirants!!!Walk-in atTata Consultancy Services Limited,Brigade Bhuwalka Icon, ITPL Main Road Whitefield,Bangalore-560066Karnataka,India. on 7th -sat-2024SAP BW4HANADesired Experience Range:4 - 8 yearsLocation of Requirement:Pune, Hyderabad, Chennai, Kolkata, Bangalore, DelhiMust-Have:4 - 8...
-
Delhi, India Tata Consultancy Services Full timeTata Consultancy Services is conducting a walk-in drive for SAP BW4HANA aspirants!!!Walk-in at Tata Consultancy Services Limited,Brigade Bhuwalka Icon, ITPL Main Road Whitefield,Bangalore-560066Karnataka,India. on 7th -sat-2024SAP BW4HANADesired Experience Range: 4 - 8 yearsLocation of Requirement: Pune, Hyderabad, Chennai, Kolkata, Bangalore,...
-
Tata Consultancy Services | ETL Developer | india
24 hours ago
Delhi, India Tata Consultancy Services Full timeTata Consultancy Services is conducting a walk-in drive forDatastage DevelopersatTata Consultancy Services Ltd, Kumaran Nagar, 415/21 – 24, TNHB Main road, Chennai - 600119 on 13-Dec-24 Friday.Role*** Datastage DeveloperRequired Technical Skill Set*** Datastage , Database (Snowflake, Teradata), SQL, PL/SQL, Unix Scripting and BI ConceptsDesired Experience...
-
Tata Consultancy Services | Java Springboot
23 hours ago
Delhi, India Tata Consultancy Services Full timeTata Consultancy Services is conducting a Walk-in drive for Java Spring boot aspirants!!!Walk-in at Tata Consultancy Services Limited, Kumaran Nagar, 415/21 – 24, TNHB Main road, Chennai - 600119. on 13th Dec- 2024 FridayJava spring Boot & MicroservicesDesired Experience Range:3 - 12 yearsLocation of Requirement:Chennai / Bangalore / Hyderabad / Pune /...
-
Tata Consultancy Services | Worksoft | delhi
1 week ago
delhi, India Tata Consultancy Services Full timeGreetings from TCS!!!!!Job Title: WorksoftLocation: Pan IndiaExperience: 4 to 15 YearsJob Description-Work closely with business analysts, developers, and QA teams to understand SAP business processes and requirements.Design, develop, and maintain automated test scripts using Worksoft Certify for SAP applications (e.g., SAP S/4HANA, SAP ECC).Analyze test...
-
Tata Consultancy Services | Worksoft | delhi
1 week ago
delhi, India Tata Consultancy Services Full timeGreetings from TCS!!!!! Job Title: Worksoft Location: Pan India Experience: 4 to 15 Years Job Description- Work closely with business analysts, developers, and QA teams to understand SAP business processes and requirements. Design, develop, and maintain automated test scripts using Worksoft Certify for SAP applications (e.g., SAP S/4HANA, SAP ECC). Analyze...
-
SAP Integration Specialist
2 weeks ago
Delhi, Delhi, India Tata Consultancy Services Full timeJob DescriptionWe are seeking a highly skilled SAP PO/PI consultant to join our team at Tata Consultancy Services. The successful candidate will have extensive experience in implementing and supporting SAP PI/PO solutions.About the RoleThe ideal candidate will have a minimum of 5-10 years of experience in Dev & Support environments in SAP PO, with at least...
-
Tata Consultancy Services
2 weeks ago
Delhi, Delhi, India Tata Consultancy Services Full timeJob Title: Tata Consultancy Services - Java Software Development ProfessionalWe are seeking a talented Java Developer to join our team at Tata Consultancy Services in Ahmedabad, India.About the CompanyTata Consultancy Services is a global leader in IT services and consulting. With a rich history of innovation, we help clients transform their businesses...
-
Tata Consultancy Services | Data Analyst | india
23 hours ago
Delhi, India Tata Consultancy Services Full timeDear AssociatesGreetings from TATA Consultancy Services!!Thank you for expressing your interest in exploring a career possibility with the TCS FamilyHiring For :Data Governance Lead /Google Console, GCPMust Have :Minimum of 5 years in data governance, data management, or a related field.Data Governance Expertise: Proven experience in developing and...
-
delhi, India Tata Consultancy Services Full timeDear Candidate, Greetings from TATA CONSULTANCY SERVICES LIMITED !!! Role– Adobe Analytics Experience Range- 7 to 9 years Work Location – Pan India SKILLS REQUIRED: Very good knowledge on Adobe Analytics & Launch
-
Tata Consultancy Services | C Developer | india
24 hours ago
Delhi, India Tata Consultancy Services Full timeDear Candidate,Greetings from TATA CONSULTANCY SERVICES LIMITED !!!Thank you for exploring career opportunities with Asia's largest IT company.Required Skills# Experience in C++ Developer.Make sure you have a valid EP number before interview. To create an EP Number, please visit current location# Anywhere in INDIAExperience Range 6yrs-12yrsInterview...
-
Delhi, India Tata Consultancy Services Full timeDirect Walk-In Opportunity for US Mortgage Operations @Tata Consultancy Services Mumbai on Saturday, 14th December 2024Note: Candidates with relevant experience in "US Mortgage Underwriting - 4C's" can directly attend the interview. Please go through the norms below before you attend.Job Role: Process ExpertProcess: US Mortgage Underwriting - 4CWalk in Drive...
