Accounts Receivable Caller

3 weeks ago

Gurugram, India Nirvana Creative Telesoftware Solutions Full time

Preferred Candidate

Experience35+ years of experience in Accounts Receivable / Revenue Cycle Management, preferably in healthcare / insurance / hospital settings or other regulated industries. Experience handling large volumes of claims / invoices.

Technical Skills
• Good knowledge of AR software / tools (e.g. ERP systems, RCM platforms).
• Strong MS Excel skills (pivot tables, lookups, data analysis).
• Familiarity with billing, coding, insurance/payer rules.
• Knowledge of accounting/finance principles.

Role & Responsibilities

  1. Accounts Receivable Management

  2. Monitor and manage accounts receivable aging, ensure timely collections.

  3. Analyze AR aging reports to identify overdue accounts; follow up with customers or payers.
  4. Reconcile customer/payer accounts; resolve discrepancies, shortpayments, denials.

Denial Management & Appeals

  • Identify root causes for claim denials.
  • Prepare and submit appeals; follow up until resolution.

  • Implement corrective action plans to reduce or prevent future denials.

  • System & Process Improvements

  • Use AR / RCM software tools to streamline workflows (e.g. automation of reminders, integrated dashboards).
  • Suggest and implement process improvements to reduce delays or manual work.
  • Stay updated with regulatory changes (insurance requirements, billing codes, etc.).
  • Collaboration & Crossfunctional Coordination
  • Work with billing, patient registration, coding, finance teams to ensure endtoend integrity of revenue cycle.
  • Assist in training/mentoring junior AR staff, where applicable.

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