
Senior Software Engineer
19 hours ago
37545BR
Bangalore - Campus
Job Description
- Design, develop, configure, and customize applications on the ServiceNow platform.
- Work closely with business analysts, process owners, and stakeholders to translate requirements into technical solutions.
- Support the implementation, enhancement, and maintenance of ITSM and other ServiceNow modules.
- Ensure platform solutions are aligned with ITIL processes and organizational standards.
Technical Responsibilities
- Develop catalog items, workflows, business rules, client scripts, UI policies, UI actions, notifications, and ACLs.
- Configure and customize ServiceNow applications such as Incident, Problem, Change, Knowledge, CMDB, and Service Catalog.
- Build and maintain Service Portal components (widgets, pages, themes) as needed.
- Implement integrations with external systems using APIs, REST, SOAP, JDBC, and MID servers.
- Participate in ServiceNow upgrades, patches, and version migrations, ensuring minimal disruption.
- Conduct unit testing, defect fixing, and deployment following Agile/DevOps practices.
- Support CMDB population and data accuracy with Discovery or integration tools.
- Maintain documentation for technical solutions and configurations.
Operational Responsibilities
- Troubleshoot and resolve platform issues and provide production support.
- Participate in requirement gathering, sprint planning, and UAT with business users.
- Ensure solutions meet security, performance, and compliance standards.
- Collaborate with team members on code reviews and knowledge sharing.
Qualifications
mca or be
Range of Year Experience-Min Year
4
Range of Year Experience-Max Year
6
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