Platform Support Engineer for AI Solutions

9 hours ago

Bengaluru, India Movate Full time

Job Title: Platform Support Engineer for AI Solutions | Experience: 3-5 Years About the Role:We are seeking a proactive and skilled Platform Support Engineer to join our team, supporting cutting-edge AI-based solutions. This role is vital in ensuring the reliability, performance, and scalability of our AI platforms and services. You will collaborate closely with engineering, data science, and product teams to troubleshoot issues, optimize performance, and deliver exceptional support.Key Responsibilities:Provide technical support for AI platforms, tools, and services across development, staging, and production environmentsMonitor system performance, availability, and reliability using observability tools (e.g., Prometheus, Grafana, ELK)Troubleshoot and resolve issues related to infrastructure, APIs, data pipelines, and model deploymentCollaborate with DevOps and Engineering teams to implement automation, CI/CD pipelines, and infrastructure improvementsMaintain documentation for support processes, known issues, and resolutionsEnsure compliance with security and data governance policiesParticipate in on-call rotations and incident response activitiesAssist in onboarding new users and teams to the AI platformRequired Skills & Qualifications:Bachelor’s degree in Computer Science, Engineering, or related field3+ years of experience in platform support, DevOps, or system administrationStrong understanding of cloud platforms (AWS, Azure, GCP) and containerization (Docker, Kubernetes)Experience with AI/ML workflows, model deployment, and data pipelines is a plusProficiency in scripting languages (Python, Bash, etc.)Familiarity with monitoring and logging toolsExcellent problem-solving and communication skillsAbility to work in a fast-paced, collaborative environment

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