Vendor Account Manager || Hyderabad
2 weeks ago
Job Opportunity: Vendor Operations Specialist
Location : Hyderabad
Role Overview:
- Engage effectively with hiring managers and team members, showcasing strong communication skills.
- Proficient in utilizing Jira ticketing system for efficient workflow management.
- Understanding and working on contracts, SOW, MSA, PO terms, etc.
- Hybrid role with anchor days (Tuesday & Thursday) in the office; flexible working hours.
- Operating on the US time zone with flexibility for night shifts after initial daytime training.
Responsibilities:
- Manage day-to-day Tier 2 and Tier 3 cases through a ticketing system.
- Review onboarding requirements, including documents, PO information, SOWs, and access provisioning requests.
- Handle bulk onboarding, data changes, and offboardings on behalf of hiring managers.
- Own Tier 2 agent knowledge resources and training alignment with other teams.
- Identify operational weaknesses, improve processes, and support/manage projects for team scalability.
- Ensure controls and measures are in place to monitor and continuously improve processes.
- Conduct regular analyses, reporting, and audits as required.
Requirements - Master's degree in business/human resources preferred.
- 3-5 years of prior experience in contingent workforce management/MSP operations.
- Strong problem-solving skills and ability to think creatively.
- Team player with a focus on collective success.
- Data-driven mindset with the ability to analyze and transform data into insights.
- Customer-centric approach with excellent communication skills.
- Basic project management skills, strong follow-through, and stakeholder engagement.
- Professional proficiency in English.
- Tool knowledge Preferred : Fieldglass VMS, Coupa, Jira ticketing system, DocuSign CLM, and IIQ.
Benefits Salary : upto 80k CTC
Hybrid model
US shifts
5 days working
Requirements
Vendor management
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