Senior Travel Consultant – NRI Market

6 days ago

Mumbai, India Flamingo Transworld Pvt Ltd Full time

Job Title:- Senior Travel Consultant – NRI Market- Location: Mumbai / Ahmedabad Nikol Office- Department: Travel & Tourism / GCM - Customer RelationsJob Summary:The Senior Travel Consultant – NRI Market will be responsible for managing and expanding travel services catering to Non-Resident Indian (NRI) clients. This includes designing customized travel itineraries, providing visa and documentation support, handling high-value bookings, and ensuring an exceptional customer experience that aligns with the preferences and expectations of international clients.Key Responsibilities:- Manage end-to-end travel requirements for NRI clients (flights, hotels, tours, insurance, transport, etc.).- Build strong relationships with existing and potential NRI customers through personalized service.- Design tailor-made itineraries considering budget, preferences, and travel goals with help of Systems available at Flamingo.- Coordinate with global suppliers, DMCs, airlines, and hotels for the best pricing and service delivery.- Handle visa processing, documentation, and travel insurance support for clients.- Provide expert advice on destinations, travel trends, and seasonal offers.- Ensure compliance with company policies and industry regulations.- Manage high-value bookings and ensure service excellence under tight deadlines.- Understand client Requirement , his / her Travel style and sell him package which is best for them.- Resolve client issues and complaints promptly and professionally.- Prepare reports and insights on NRI market performance, bookings, and revenue.- Knowledge of saber usage will be considered as a plus point.Qualifications & Skills:- Bachelor’s degree in Travel & Tourism, Hospitality, or a related field.- 5+ years of experience in travel consulting, with at least 2 years handling NRI or international markets.- Strong knowledge of global destinations, airlines, and travel systems (Amadeus, Galileo, Sabre).- Excellent communication and interpersonal skills (English fluency required; regional Indian languages a plus).- Proven ability to manage VIP or high-net-worth clients.- Sales-driven mindset with a focus on relationship management.- Strong organizational and problem-solving skills.- Ability to work independently and as part of a team.Preferred:- Experience working with clients based in the UAE, UK, USA, Canada, or Singapore.- Familiarity with digital travel platforms, CRM systems, and online booking tools.- Knowledge of various destinations and know how to make various itineraries

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