Business Admin

2 days ago

Mangaluru, India M S SPORTSWEAR Full time

Job Title: Business Admin
Location: Mangalore
Job Type: Full-Time
Reporting to: Business Development Manager

Job Summary:

We are looking for a proactive and customer-focused Business Admin to handle inbound and outbound communication with Dubai-based clients. The role involves end-to-end order handling—from design coordination to dispatch—requiring close collaboration with internal departments and external customers to ensure a smooth, timely, and professional experience.

Key Responsibilities:
1. Customer Communication and Coordination

  • Communicate professionally with Dubai-based customers via phone, WhatsApp, and email.
  • Understand customer requirements and assist in placing accurate orders.

  • Maintain strong relationships and ensure customer satisfaction throughout the process.

  • Design Creation and Approval

  • Collaborate with customers to develop custom designs that match their preferences and brand requirements.

  • Present design mockups or samples for customer and vendor approval.

  • Coordinate with the internal design team to make revisions based on feedback and finalize designs.

  • Order Management

  • Generate and manage invoices for customer orders.

  • Ensure all order details (design, quantity, fabric, print type, etc.) are correctly documented.

  • Coordinate with internal teams (Design, Fabric, Production, Dispatch) to execute orders without delays.

  • Production and Delivery Follow-Up

  • Track the production status of ongoing orders.

  • Provide regular updates to customers regarding order progress and expected delivery dates.

  • Ensure the production team meets deadlines and delivery commitments.

  • Payment and Dispatch

  • Confirm payment terms and status with customers before dispatch.

  • Coordinate with the accounts team to ensure timely and accurate financial processing.
  • Oversee the dispatch process, ensuring packaging, courier details, and documentation meet customer expectations.

Requirements:

  • Minimum qualification: PUC / Graduate.
  • 1–3 years of experience in telesales, customer handling, or order coordination.
  • Excellent communication skills in English (Arabic is a plus).
  • Ability to multitask and manage multiple customer accounts simultaneously.
  • Proficient in MS Office, basic invoicing tools, and communication apps (WhatsApp, Gmail, etc.).
  • Strong organizational skills and attention to detail.

Preferred Attributes:

  • Experience working with Middle Eastern clients or in the garment/apparel sector.
  • Strong follow-up and problem-solving ability.
  • Team player who can coordinate well across departments.

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Job Types: Full-time, Permanent

Pay: ₹18, ₹20,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Health insurance
  • Paid time off

Application Question(s):

  • Do you have prior experience handling international clients, especially from the Middle East?
  • Do you have experience using Google Sheets, MS Excel, or any ERP/order management system?

Experience:

  • tele sales/ customer service : 1 year (Required)

Language:

  • Malayalam (Preferred)

Work Location: In person