Senior Application Consultant

Primary responsibilities will include:

• Serving as the primary customer contact relative to service delivery needs and Management
• Understanding customer business objectives and managing service delivery expectations
• Facilitating and coordinating customer and internal stakeholder communication
• Serving as the Application Administrator and a Subject Matter Expert for Anthology Reach and Raise products.
• Configuring, integrating and developing Anthology Reach and Raise business solutions
• Assisting business owners in translating concepts and requests to written requirement
• Providing problem resolution for end users, including research on various data and reporting issues, collaborates to gain input on potential solutions
• Recommending system configurations and proposes business solutions where appropriate
• Developing, coordinating, and implementing plans to test processes during system/process development including quality assurance testing
• Evaluating upcoming Microsoft Dynamics 365 CRM and Anthology Reach/Raise releases and recommending the use of new features
• Communicating the status of releases, major projects, and ongoing Anthology activities to relevant stakeholders
• Performing ad-hoc system training as needed
• Driving escalated Product support tickets to resolution by coordinating with appropriate internal teams
• Participate in training and development opportunities to enhance knowledge of the Anthology Reach and Raise products and consulting practices
• Document client interactions, solutions provided, and relevant information to support project documentation and knowledge sharing
• Contribute to process improvement initiatives to enhance the efficiency and effectiveness of client engagements
• Create and update Salesforce cases for activity management.
• Follow existing initiative plans or templates, contribute to and coordinate weekly activity reports and communication
• Submits weekly Timecards according to company policy
• This role requires occasional travel

The Candidate:

Required skills/qualifications:

• Bachelor's degree in Computer Science, Engineering, Business Administration, Finance or other related field
• 5-8 years of experience working with Microsoft Dynamics
• Experience with MS SQL Server scripting or building SSIS packages
• Power Platform experience (PowerApps, Power BI, Power Automate)
• Strong communication and interpersonal skills
• Executive/Senior Management communication experience
• Demonstrating strong analytical and logical thinking skills
• Ability to work independently and with cross-functional global teams
• Ability to thrive in a fast-paced environment and have a positive attitude
• Ability to manage and prioritize multiple tasks
• Ability to learn and adapt quickly to working with new technologies
• Excellent troubleshooting and problem-solving skills
• Excellent written and oral communication skills
• Proven effective listening skills required
• Able to influence, negotiate, and build consensus
• Fluency in written and spoken English

Preferred skills/qualifications:

• Technical support or System administration experience
• Business Analysis skills and industry knowledge to design Dynamics 365 Customer Engagement or Sales and Power Platform based solutions or other CRM software to solve complex business problems
• Experience working with Microsoft Dynamics 365 (CRM) and Power Platform or other CRM software
• Experience with MS SSRS and Power BI
• Microsoft Power Platform + Dynamics 365 Core certification
• Higher Education industry experience
• Knowledge of MS Dynamics HigherEd Accelerator
• Experience with HTML and Java Script