Account Activity Review Operations Expert

• The Financial Crime Control Continuous Improvement Centre of Excellence (FCCI CoE) operates within KYC Operations under the Client Aligned Delivery functions. FCCI collaborates with the front office and supports Accountable Client Owners (ACOs) in reviewing Account Activity Review (AAR) and assessing the Expected Nature and Purpose of Relationship (ENPR).
• The role involves using an automated account activity surveillance platform that monitors irregularities and generates alerts when notable deviations from expected behaviour are detected.
• Responsibilities include global collaboration with ACOs, analysis of Corporate and Investment Banking (CIB) product transactions, validation of alerts based on established criteria, documentation of plausibility & risk observations regarding flagged activities, and updating ENPR. The role also supports ongoing improvement initiatives to reduce ACO workload by optimizing AAR and ENPR operational controls and effectiveness.

Your key responsibilities

• Conduct Annual Account Activity Reviews (AAR) and Expected Nature and Purpose of Relationship (ENPR) assessments for Corporate and Global Markets clients while ensuring compliance with regulatory requirements and internal standards.
• Review dynamic account activity review alerts generated by automated monitoring system, evaluate transactional behaviour against expected client activity, and provide comprehensive, well-reasoned commentary to support the closure of alerts.
• Proactively facilitate the resolution of AAR and ENPR tasks by coordinating with ACOs, Business Support, and Quality Control teams.
• Manage shared mailbox inquiries from business and support team, delivering prompt issue resolution or escalation when appropriate.
• Consistently maintain production trackers and management information (MI), reconcile AAR and ENPR data using Excel, and generate both ad-hoc and regular MI reports for governance forums and business stakeholder distribution.
• Act as a subject matter expert, provide advisory support to ACO on complex control requirements and offer training and mentorship to junior staff to foster continuous learning and effective knowledge sharing.
• Prepare, update, and manage process documentation, Key Operating Documents (KODs), procedures, and governance materials including PowerPoint presentations.
• Establish and nurture strong partnerships with key stakeholders, such as Business, Quality Control, Technology, and Change Teams, to enhance collaboration, streamline processes, and address operational challenges efficiently.
• Take ownership of operational issues, collaborating with relevant teams to drive timely resolution and ensure closure of action items.

Your skills and experience

• Minimum 10 years of experience in Account Activity Reviews, AML/KYC processes and background in front or middle office support is beneficial.
• Understanding of corporate and global market products, underlying risks, clients, and industries.
• Experience in writing risk assessment summaries, disposition and plausibility commentaries or escalation reports to evaluate actual activity against expected behaviour.
• Documentation and communication skills, including drafting process manuals, KODs, and materials for training or senior forum presentation.
• Experience managing mailboxes, handling escalations, and ensuring resolutions within expected timelines.
• Strong communication skills in English, with proficiency in MS Outlook, Word and PowerPoint.
• Advanced Excel skills (macros, pivot tables, and complex formulas) for data reconciliation and MI reporting (tableau dashboard experience advantageous).
• Knowledge of change management, requirements analysis, UAT and continuous improvement process.
• Strong interpersonal skills for effective collaboration with global cross-functional teams, including business, compliance, technology, and operations.
• Strong organizational, time management and problem-solving skills, and ability to deliver high-quality results under pressure.