Senior Manager-O2C(E-Commerce Domain)

4 weeks ago

Kochi, India Pierian Services Full time

Job Title: Senior Manager – Order to Cash (O2C)Function: Finance & Shared Services (F&SS)Domain: E-commerceLocation: BangaloreReports to: O2C Tower Lead / Head – Finance OperationsRole Summary:The Senior Manager – O2C will be responsible for owning and driving the end-to-end Order to Cash (O2C) value chain for the e-commerce business, ensuring accuracy, compliance, and efficiency across billing, collections, credit management, dispute resolution, and cash application. This role will focus on strategic leadership, process transformation, customer experience enhancement, and risk management, while building and leading a high-performing team. The position demands strong cross-functional collaboration with commercial, customer experience, product, and IT teams to deliver business outcomes and optimize working capital.Key Responsibilities:1. Strategic Leadership- Own the entire O2C value chain from order capture to cash realization.- Design and implement best-in-class processes to enhance customer experience and reduce revenue leakage.- Align O2C strategy with overall business goals in close coordination with commercial and customer experience leaders.2. Customer Engagement & Relationship Management- Act as the primary liaison for key clients and stakeholders on all O2C-related matters.- Resolve escalated customer issues related to invoicing, returns, disputes, or collections.- Monitor customer satisfaction metrics and drive improvements in responsiveness and query resolution.- Manage relationships with multiple internal and external stakeholders.3. Process & Operations Management- Oversee timely and accurate billing, cash application, credit approvals, and dispute resolution.- Optimize credit management policies tailored to e-commerce business models (COD, pre-pay, B2B, D2C).- Implement automation, dashboards, and exception management frameworks for proactive issue identification.- Cross-train O2C resources to other towers to build flexibility.- Collaborate with automation teams to identify efficiency opportunities and quantify FTE hours saved.4. Receivables, Compliance & Risk- Monitor receivables aging, DSO, bad debt provisioning, and recovery plans.- Ensure compliance with internal controls, GST/TCS/TDS regulations, and e-invoicing mandates.- Lead internal audits and ensure SOX/ICFR readiness for O2C processes.5. Transformation & Innovation- Drive digitization and AI/RPA interventions across billing, collections, and customer onboarding.- Champion continuous improvement initiatives, lean process redesign, and root cause analysis for recurring issues.- Partner with IT and product teams to integrate O2C systems with order management, CRM, and

  • Senior Manager-O2C(E-Commerce Domain)

    2 weeks ago

    Kochi, India Pierian Services Full time

    Job Title: Senior Manager – Order to Cash (O2C)Function: Finance & Shared Services (F&SS)Domain: E-commerceLocation: BangaloreReports to: O2C Tower Lead / Head – Finance OperationsRole Summary:The Senior Manager – O2C will be responsible for owning and driving the end-to-end Order to Cash (O2C) value chain for the e-commerce business, ensuring...

  • Senior Manager-O2C(E-Commerce Domain)

    3 weeks ago

    India, Cochin / Kochi / Ernakulam Pierian Services Full time

    Job Description Job Title: Senior Manager Order to Cash (O2C) Function: Finance & Shared Services (F&SS) Domain: E-commerce Location: Bangalore Reports to: O2C Tower Lead / Head Finance Operations Role Summary: The Senior Manager O2C will be responsible for owning and driving the end-to-end Order to Cash (O2C) value chain for the e-commerce business,...

  • Senior manager-o2c(e-commerce domain)

    3 weeks ago

    Kochi, India Pierian Services Full time

    Job Title: Senior Manager – Order to Cash (O2 C)Function: Finance & Shared Services (F&SS)Domain: E-commerceLocation: BangaloreReports to: O2 C Tower Lead / Head – Finance OperationsRole Summary:The Senior Manager – O2 C will be responsible for owning and driving the end-to-end Order to Cash (O2 C) value chain for the e-commerce business, ensuring...

  • Domain expert– scm

    1 day ago

    Kochi, India Hireologist Full time

    Job Title: Subject Matter Expert (SME) – SCM & Logistics Experience: 5–8 Years Location: Remote Employment Type: Full-time About the Role We are looking for a Supply Chain & Logistics Subject Matter Expert (SME) with strong hands-on experience across end-to-end supply chain processes, fleet management, logistics planning, warehouse operations, and MRP....

  • Adobe Commerce Senior Developer

    2 weeks ago

    Kochi, India McFadyen Digital Full time

    Adobe Commerce Senior Developer Full-time Company Description McFadyen Digital is a global Digital Commerce Agency with a 30-year history of innovation for more than 250 of the world’s top brands. We deliver digital commerce, marketplace, digital marketing, and user experience services from our offices in North America, South America, and India. Across all...

  • Aem developer

    3 days ago

    Kochi, India Tata Consultancy Services Full time

    Greetings from TATA Consultancy Services!!Thank you for expressing your interest in exploring a career possibility with the TCS Family.Hiring For: AEM Senior Developer.Location: Kochi.Experience: 5-7 YearsMode Of Interview: Virtual InterviewGood To Have:1. AEM Components.2. Maintain Content Management platform for e Commerce.3. Ability to debug the code and...

  • Aem developer

    4 days ago

    Kochi, India Tata Consultancy Services Full time

    Greetings from TATA Consultancy Services!!Thank you for expressing your interest in exploring a career possibility with the TCS Family.Hiring For: AEM Senior Developer.Location: Kochi.Experience: 5-7 YearsMode Of Interview: Virtual InterviewGood To Have:1. AEM Components.2. Maintain Content Management platform for e Commerce.3. Ability to debug the code and...

  • Aem developer

    1 week ago

    Kochi, India Tata Consultancy Services Full time

    Greetings from TATA Consultancy Services!! Thank you for expressing your interest in exploring a career possibility with the TCS Family. Hiring For: AEM Senior Developer. Location: Kochi. Experience: 5-7 Years Mode Of Interview: Virtual Interview Good To Have: 1. AEM Components. 2. Maintain Content Management platform for e Commerce. 3. Ability to debug the...

  • Senior Manager, Project Management

    1 week ago

    Kochi, India Yatnam Technologies Full time

    Project Manager Infopark Phase 2, Cochin.  Full Time  We are seeking a proactive and skilled Project Manager to join our team. In this role, you will be responsible for supporting the planning, execution, and monitoring of projects across the organisation. You will work closely with senior project managers and cross-functional teams to ensure the timely...

  • Senior Business Analyst

    4 days ago

    Kochi, India Velodata Global Pvt Ltd Full time

    Description :Role : Senior Business Analyst US HealthcareLocation : Kochi (On-site)Role Overview :The Senior Business Analyst will be responsible for translating complex US healthcare processes and payer requirements into clear, actionable product specifications. This role requires strong analytical skills, deep domain knowledge, and the ability to...