Administrator III
2 weeks ago
What you will be doing
Provides system support for operating environment components such as databases, operating systems, network interfaces, storage systems, servers, and associated hardwareVerifies and approves plans for upgrading of databases, recommends adding new structures or elements & enables use of data access tools and techniques to enable information access by business usersVerifies and approves plans for scheduled background logs, recovery back-ups, and coordinate with all the stakeholders & users to deploy the sameBrings improvements in procedures and functions for accessing, maintaining, and populating databases, and creating back-ups, managing access controls, managing version upgradesActs as a senior Systems Administrator for enterprise applications by addressing system problems and enhancing system functionality based on stakeholder feedbackProvides expertise within and day-to-day end user support for CRM applications to all levels of the organizationEvaluates improvement recommendations and prioritizes changes/enhancements for improved systems availability, reliability, and performanceRecommends and deploys structural changes to the operating environment in collaboration with Infrastructure, information security and vendor teamsReleases public area documentation and manages key information such as build and release procedures, dependencies, and notification listsWorks with application, system vendor, infrastructure, and IT solutions team to assess the operating environment requirements and ensure its documentationAssists in defining the operating environment requirements, test cases and action plans to ensure its readiness for new installation or migrationParticipates in Change Advisory Board (CAB) meetings once a week as an acting member of the CABCreates and refines reports, dashboards, and processes to continuously monitor data quality and integrity and assists users and stakeholders with analytics and report design and managementDevelops training materials and documentation, keeps materials up-to-date, coordinates new user and ongoing training sessions and conducts trainingsPartners with Stakeholders which may include HR, Payroll, Finance, Audit, Benefits, Legal, associates, and vendors to determine strategic needs, defines functional/technical specifications, troubleshoot issues, and implement initiativesUtilizes complex reporting tools to develop, document and monitor cross-process data integration points in future-state business process designs, facilitate resolution of misalignment across process areas.Installing, managing the configuration and maintenance of BI & Analytics Tools ( Power BI gateways, Alteryx or SAP Business Objects)Proactive Monitoring server performance and generating alerts for usage spikes.Manage BI & Analytics Active Directory OU.License provisioning and charge backs.Power BI premium capacity planning and scaling.Expertise with Global Power BI gateways role out.Good to have Microsoft Copilot and Fabric knowledge.Good understanding of data residency policies and Multi Geo role out of Power BI capacities.Manage vendor relationship working with vendors on Application related issues.Work with Business units integrating Power BI with Salesforce & home grown .Net portals.Ability to register Azure Apps & Opening API permissions for Power BI.Hands on experience in setting up high available Power BI gateway clusters and upgrading Gateway software.Ability to write power shell scripts to get Audit data is a must.Ability to review and interpret Capacity Metrics.Ability to configure and Map One drives/share point online with Power BI workspace.Good understanding of Firewall rules and Wireshark log analysis.BI & Analytics tools software bundling and roll outs via SMS.Expert application trouble shooting and log analysis skills.Experience working with other Operational groups.On call support (24/7) rotation.
What your background should look like
Bachelor’s Degree in Computer Science, Information Technology or any other related discipline or equivalent related experience.Preferred Certifications:Salesforce Certified AdministratorMicrosoft Certified Systems Administrator (MCSA)Microsoft Certified IT ProfessionalITIL, ITSM Certifications4+ years of directly-related or relevant experience, preferably in application support or system/application/database administration.Behavioral Skills:Critical ThinkingDetail OrientedImpact and InfluencingInterpersonal CommunicationMultitaskingProblem SolvingTime ManagementTechnical Skills:Identity & Access ManagementDatabase AdministrationIT Support like Software & Hardware Installation, TroubleshootingSoftware ValidationSystems IntegrationIT Regulatory Compliance like SOX ComplianceTools Knowledge:Software Configuration Management Tools like Ansible, PuppetCitrix technologies like XenDesktop, XenApp, XenServerOperating Systems & Servers like Windows, Linux, Citrix, IBM, Oracle, SQLEnterprise Resource Planning (ERP) Systems like Sage, ASW, SAPSoftware like Case Management System, HR Information Systems, Kronos(Timekeeping Software), PHS Health and Safety Management SystemJava Frameworks like JDBC, Spring, ORM Solutions, JPA, JEE, JMS, Gradle, Object Oriented DesignMicrosoft Office SuiteRelational Database Management System (RDBMS) SoftwareCustomer Relationship Management (CRM) Systems like Salesforce Marketing Cloud, Sales CloudInternet Protocols like DNS, HTTP, LDAP, SMTP, Easy DNS, No IP
What Cencora offers
All team members globally are provided with basic life insurance, personal accident insurance, business travel accident insurance, and EAP resources at no cost. Additional country-specific benefits such as healthcare, sick leave, death and disability, retirement, as well as perks and allowances may be provided. Details of programs vary by location.
Schedule
Full timeAffiliated Companies
Affiliated Companies: CENCORA INDIA TECHNOLOGY SERVICES PRIVATE LIMITED
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