Incident Management

3 weeks ago

Vadodara, India SI2 Technologies Full time

Job Summary:
We are seeking a highly skilled Incident Management & NOC Engineer to join our dynamic IT operations team. This role focuses on proactively and reactively handling IT incidents to minimize disruption and ensure smooth business operations. Play an important role in defending information technology (IT) networks from malicious attacks, monitoring network connectivity and preventing data outages. The ideal candidate will have strong technical expertise, problem-solving skills, and a proactive approach to infrastructure monitoring.

  • Must Have Skills:

  • Well versed with Monitoring tools like SolarWinds, Logic Monitor, Micro focus or Science Logic. Good understanding of ITIL Processes like Incident, Problem, Change management.

  • Knowledge of performance monitoring, Availability monitoring, Capacity management, Command Centre, Knowledge of Server, Network, Storage alerts and remediations.

  • Good To Have Skills: Working knowledge on ITSM tools like Service Now. Working Knowledge on General applications like MS Word, Excel, Power Point, Visio Etc.

Key Responsibilities:

  • Network/Server & Link Monitoring, Syslog monitoring.
  • Proactive and Reactive Monitoring.
  • Coordinate with ISPs in case of connectivity issues.
  • Device performance monitoring (CPU Utilization, Memory Utilization, Error logs)
  • Follow escalation matrix.
  • Report Generation for CPU Usage, Memory Usage, Bandwidth Usage of Network device.
  • Perform L2 & L3 Troubleshooting on incidents
  • Handle Service Requests.
  • Prepare MIS data for assigned, resolved, pending, transferred tickets.
  • Coordinate with other teams for various support/issues.
  • Maintain Diagrams, Inventory, Update CMDB.
  • Good knowledge of ITIL processes.

Candidate Requirements:

  • Education: Bachelor's degree in computer science, Information Technology, or a related field.
  • Experience: 3-5 years of experience in infrastructure monitoring, IT operations, or a similar role.

Technical Proficiency:

  • Strong knowledge of Linux/Unix and Windows operating systems.
  • Familiarity with cloud platforms (AWS, Azure, GCP) is a plus.
  • Proficiency with monitoring tools (Logic Monitor, SolarWinds, Zabbix, Nagios etc.).

Certifications: Any certification for Infrastructure monitoring tool will have an added advantage

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