SDL- BPO Operations

3 weeks ago

Chennai, India Ienergizer Full time

Dear Candidate,

Greetings from iEnergizer.

We are urgently hiring for Service Delivery Leader (SDL) for Domestic Process.

Location : Chennai

Contact Person : HR SHARAN

Eligibility Criteria: -

  • Person should be having more than 12+ Years of experience & 10+ Years from BPO (Customer Service) Industry.
  • Only aspirants with Sr. Manager & above level will be eligible for this role.
  • Excellent at Site Handling.

SDL Operations - Chennai

Responsibilities

  • Managing delivery of Domestic account initially.
  • Delivery matrix and contractual SLA management.
  • Ensure timely and accurate reporting of performance metrics and SLAs to the Management
  • Day to day client management.
  • Managing a span of 300+ FTs across White Consumer Durable product account.
  • Lead all client and internal calls for the process, single point of contact.
  • Responsible for deploying optimal workflow to deliver the desired delivery goals.
  • Deploy and review proper Quality Control measures and Tollgates in process.
  • Monitor and review trend analysis on dashboard/ MIS/ performance reports and recommend/ guide solutions and efficiency measures for further improvements.
  • Identify opportunities to streamline business processes and systems. Represent the company and actively participate in operational reviews, MBRs/QBRs.
  • Direct workflow, training and other shared services for optimum functioning of account.
  • Manage attrition and career planning of all employees within span of control.
  • Grow account strategically to increase top line for the organisation.
  • Manage and improve profitability of the account.

Desired Profile

Educational qualification- Post Graduate in Business Management.

Work experience - 15+ years of relevant experience.

Special requirements

  • Strong written and verbal communication & technical writing skills.
  • Strong understanding of contracts and key BPO dynamics governing them.
  • Strong customer service orientation and client management skills.
  • Fundamentally a strong people manager. Should be able to guide a team to success.
  • Highly organized with a proven track record of delivering to deadlines.
  • Exceptional attention to detail and output oriented & work under pressure
  • Excellent People Management & leadership qualities.

  • Research Analyst BPO Operations

    6 days ago

    Chennai, India JUARA IT SOLUTIONS Full time

    Job Description – BPO Research Analyst (Data Collection & Validation) Position: Research Analyst – BPO Operations Location: Chennai Department: Data Research & Analysis Experience: 1 to 2 years Role Overview: We are seeking detail-oriented and proactive Research Analysts to join our BPO team. The role involves collecting, validating, and...

  • System Engineer

    2 weeks ago

    Chennai, Tamil Nadu, India Infinite Computer Solutions Ltd. Full time ₹ 5,00,000 - ₹ 25,00,000 per year

    As a Test Engineer, you will be responsible for preparing and conducting end-to-end testing of integration, deployment, and upgrade procedures for SDM nodes such as HSS, HLR, UDM, ONE-NDS, SDL, EIR, MNP, etc. You should demonstrate strong consultation skills to understand and address customer requirements effectively. Key Responsibilities: - Prepare and...

  • Sdl

    7 days ago

    Chennai, Tamil Nadu, India Wipro Limited Full time

    Chennai, India - DOP SLH - 3056573 **Role Purpose** - The purpose of the role is to manage delivery within an account by driving various projects, operations and delivery governance, ensuring right talent supply chain to optimize customer satisfaction and cost of delivery_ **Do** - **Delivery Management** - _Ensure seamless delivery of projects in an...

  • Research Analyst Bpo Operations

    3 weeks ago

    Chennai, Tamil Nadu, India JUARA IT SOLUTIONS Full time

    - BPO Research Analyst Data Collection Validation Position Research Analyst - BPO Operations Location Chennai Department Data Research Analysis Experience 1 to 2 years Role Overview We are seeking detail-oriented and proactive Research Analysts to join our BPO team The role involves collecting validating and updating institutional and...

  • BPO HC

    6 days ago

    Chennai, India NTT DATA Full time

    Job Description At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and...

  • Hiring Service Delivery Manager – Technical Support

    6 days ago

    Chennai, India 2coms Full time

    Service Delivery Manager – Technical Support (Voice, BPO)We are looking for an experienced professional to join Technical Support (Voice, BPO) operations team in Chennai (Australian Shift).This role is best suited for candidates with strong expertise in service delivery, team leadership, and client management within a BPO/technical support...

  • Bpo - Voice Process

    1 day ago

    Chennai, Tamil Nadu, India Imarque Solutions Pvt. Ltd Full time

    **Job description**BPO VOICE PROCESS AND TELE SALES - Shift Time - 9.30am to 6.30pm Salary - 14000-17000 (Take home) Incentives - Based on performance Rotational Week Off Job location: Chennai Contact : Nirmal/ Sai HR () - Qualification - Minimum 12th up to Any Degree Language - ( Malayalam, Hindi, Telugu, Kannada ) Average English Communication Male &...

  • BPO Supervisor

    6 days ago

    Chennai, India NTT DATA Full time

    Job Description Clients Business problem to solve? Our Client is one of Leading Health Plan in US providing services in Florida state , NTT are getting into contract with Client to manage End to End Claims Administration services. Our NTT Business Process Outsourcing (BPO) team has implemented the processes and technologies for our clients bring about...

  • BPO F& A Operations Processing Senior Representative

    5 days ago

    Chennai, Tamil Nadu, India NTT DATA Global Delivery Services Ltd Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    BPO F& A Operations Processing Senior Rep In these roles, you will be responsible for: Add, delete modify, test data in systems based on client source files based on moderately complex to complex business rules Ensures accurate and timely completion of transactions to meet or exceed client SLAs Identify and resolve both regular and non-routine...

  • Team Leader//Domestic Collections//BPO

    1 week ago

    Chennai, Tamil Nadu, India Hiresquad Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Leading BPO in ChennaiHiring For Team Leader/Sr Team Leader//Assistant ManagerDomestic Collections ProcessCTC UPTO 6 LPARequire min 1 Year as Team Leader Experience in BPO*** Language fluency Hindi / Tamil + domestic collection with  team handling experience***Strong in Operations Matrices like Attrition, Shrinkage, CSATCall or mail CV at The Team Leader,...