Technical Support Engineer

1 week ago

bangalore, India SAP Full time

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

What you'll do

The candidate will be working as a Technical Support Engineer on the SAP Business Network Supply Chain and SAP CIG (Cloud Integration Gateway) which are used in Direct Material Procurement.

Key Tasks
Owns and manages concurrent SRs in a ticketing system.
Provides solutions to technical issues impacting customers’ business processes and their ability to conduct commerce through SAP Ariba applications.
Adheres to KPIs, especially responsiveness SLAs and productivity goals.
Reports errors and code defects to development organizations; collaborates to prioritize fixes and confirm solutions.
Maintains personal broad knowledge of product area and deep component expertise.
Participates in de-escalation plans and situation war rooms to resolve critical product issues impacting customer business operations.
Collaborates with global support engineers across the product area to drive positive customer outcomes.
Provides ongoing and timely communication via phone and email to customers regarding the status of their requests.
Provides on-call support during evenings and weekends as required by a rotational schedule.

What you bring

Knowledge of SAP Business Network solution integrating the buyer and suppliers is most preferred
Knowledge of SAP Materials Management (SAP MM) and ABAP is most preferred.
Experience with one or more of the following: 
Writing SQL queries
Analyzing logs based on error codes
Reading Java and object-oriented programming
Reading JSON (JavaScript Object Notation)
XML, including SOAP and HTML
Fiddler and/or Soap UI applications

Meet your team:

We are the SAP Business Network for Supply Chain Technical support Team and provide technical asssitance to customers using the product.

#SolutionSupportEngT2

​

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

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