Engineer ISP

3 weeks ago

Gurgaon, India Bharti Airtel Full time
Purpose of the Job (Brief)Effective Traffic Engineering & Fault Management across Airtel ISP Network (ASN-9498) carrying Internet Traffic. Would be responsible for analysis of Faults and RCA, Process Management and Gap analysis and corrective actions and preventive/proactive actions to improve service levels.Good hands-on experience over Internet Customers troubleshooting, Public/Private Peering, IXP & Content Delivery Network(CDN) setup and candidate should be able to have traffic rerouting policies designed & implemented for optimized latency experience for required contents to our ISP Customers.

Interlock with partners and carriers, L3 escalations, assisting SME/Function Technical Lead in driving continuous improvements, projects and handling the team and activities in order to meet network availability and other key network performance targets which will further help in providing outstanding Network/Customer experience.

Operations Management and excellence:Consistently direct and support the team to provide efficient handling of cases and to document issues appropriately.Continually self-enable the current and future operational/network requirements under guidance of SME/Tech Lead (ISP TAC3 – Internet, Peering, IXP, CDN) and

ensure Static & BGP routing-based technical cases handling in 24 x7 manner across ISP Customers, Peering, Transit, IXP & CDN setup

Service Excellence and improved customer satisfaction:Customer complaints resolution within time line for Enterprise, Mobility and Broadband/DSL and improving further performance in terms customer delightExecute, trigger and follow up all required actions to restore normal services.

Network Performance Reporting and vendor management:Provide network operations feedback to the NOC management teamDevelop progress reports and statistical reports as required, for management review.Managing Partners & Peers to achieve better productivity & thereby the business goals , Managing all OEM TAC’s effectively to ensure smooth support for NOC operations reducing and preventing failures in network.

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