LMS Support Specialist 2
3 weeks ago
GP Strategies is looking for a LMS Support Assistant to be responsible for ensuring that all Learning Management System (LMS) content is created and maintained in line with our Clients requirements; as well as providing day to day operational support and guidance to ensure the Learner experience is the best it can be.
What we do
GP Strategies Corporation is a global workforce transformation provider of organizational and technical performance learning solutions. GP Strategies' solutions improve the effectiveness of organizations by delivering innovative and superior training, consulting, and business improvement services customized to meet the specific needs of its clients. Clients include Fortune 500 companies, automotive, financial services, technology, aerospace & defense industries, and other commercial and government customers. Additional information can be found at .
About the role
The role has daily contact with GP Strategies colleagues, Client Stakeholders and the Clients Learners. Ensuring the Clients SLA’s or KPI’s, as well as Internal GP Strategies SLA’s or KPI’s are maintained, or exceeded, is key to ensuring total customer satisfaction
Key requirements of the role include:
Review document management system connector reports of documents set to flow to the LMS
Triage report data to appropriate business contacts for action
Update document management system meta data to ensure data accurately flows to the LMS
Manage all LMS Content (Items / Courses, Curriculums, Scheduled Offerings / Classes etc.)
Troubleshooting queries, issues and escalations through to resolution
Ensure all Content and Learner transactions are processed in accordance with the Client or GP Strategies policies and procedures
Ensure all SLA’s / KPI’s are achieved or exceeded · Responsible for Quality Assurance
Provide advice and guidance on the Best Practice and improving the Learner experience
Maintain all LMS related User Guides and Reference Materials
Supporting Clients and GP Strategies Colleagues with adhoc projects as needed under approval / guidance from the designated Line Manager
As a GP Strategies colleague you will also:
Ensure that the Equality and Diversity, Health and Safety and Quality Operating Policies and Procedures are adhered to within your area of responsibility and that any non-compliance is reported to your Manager
Ensure that the Corporate Values of the Company are actively promoted and implemented at all times
Support a culture that promotes teamwork and discourages divisiveness at all organisational levels
Act in accordance with your confidentiality agreement with the company at all times
Communicate with internal and external agencies, staff, customers, management and peers in a manner appropriate to your position at all times
Make decisions and implement actions, involving customers, employees, suppliers, partners and peers, which are in accordance with the values of the Company
Provide advice and guidance on Content Best Practice and improving the Learner experience
What we need
An organised, quality focussed learning professional with excellent verbal and written English language skills.
Essential Requirements
At least 2 years Learning Management System (LMS) experience from an Administrative / Support aspect (Plateau /SuccessFactors, Saba, SumTotal)
At least 2 years’ experience in Learning, Human Resources or General Business Administration function
Managed workflow through a Help Desk ticket / tracking system
Strong technical aptitude, with ability to learn new systems quickly
Highly organized, able to track/manage many tasks simultaneously
Proven ability to work independently in your role appreciating you are part of a wider team delivering services to a Client
Be self-directed and be able to manage competing priorities
Be Service focused with attention to detail
Be professional, well spoken, and able to interact with Clients and colleagues at all levels
Proficiency in MS Office applications (Outlook, Excel, Word, PowerPoint, SharePoint)
Desirable Requirements
Working knowledge of ServiceNow / QuickBase or other Workflow or Case Management tools
Experience with VeevaVault or comparable document management system
Why join us
Diversity comes naturally to us at GP Strategies. With more than 4000 employees in over 30 countries, being diverse is second nature. Yet, it’s more than just about location, our style focuses on performance and revolves around respect, fairness and working collectively to achieve our goals.
We support our people, no matter who they are, or where they are from because they have different perspectives and attitudes. That’s how ideas are born and enable us to work smarter.
It just makes sense that we cater for a range of different circumstances, offering flexible work practices designed to let you fit in work around your life, not the other way around.
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