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Customer Services Executive Gold Loan
4 weeks ago
Key Job Responsibilities :
To ensure quality of business and operational e ciency throughproper process adherence and facilitate smooth functioning ofbranches.
Promote and maintain positiverelations with all contacts customers and potentialcustomers
Achieve desired level of productivityto meet & contribute towards branch profitabilitytargets.
Promotes the products and services;consistently crosssells and Upsells products at everyopportunity.
Conduct promotional activities formarketing and drive referral programs for customeracquisition
Responsible to handle day to daytransactions and valuables.
Maintain all dataand records related to daily transactions
Retaincustomers by working towards achieving the higher purpose totransform the life of the common man by improving their financialwell being
Knowledge Skills &Attributes:
ResultOrientation
Customer Service & RetentionFocus
Digital Mindset
Relationship Building
Process Knowledge/Orientation
Effective TimeManagement
Cross Selling / UpsellingSkills
Business Development
Communication Skills Proficiency in local language andEnglish
RoleRequirements
EducationalQualification Graduate
Experience Freshers / 1 yearexperience in lending / financial services
sales& marketing,customer service,communication skills,crossselling
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