Onboarding Associate

2 weeks ago

noida, India Testbook.com Full time

About Testbook :

Testbook is the fastest growing & leading EdTech platform established 8 years ago. We focus on Government & Private Job Exams with an eye to capture Banking, SSC, Railways, GATE, UPSC, Teaching and many more categories. Testbook is poised to revolutionize the industry with a registered user base of over 4.2 Crore students, 700+ crore questions solved on the WebApp, and a knockout Android App. Testbook has raced to the front and is placed to capture bigger markets. Testbook is the perfect incubator for talent, “you come, you learn, you conquer”. You will train under the best mentors and become an expert in your field. That being said, the flexibility in the projects you choose, how and when you work on them, what you want to add to them is respected in this startup. You will be sole master of your work. The IIT pedigree of the co-founders has attracted the brightest minds in the country to Testbook. A team rapidly swelling in ranks, it now stands at 800+ in-house employees and hundreds of remote interns and freelancers. These number are rocketing weekly. Now is the time to join the force.

 

Role Overview:
Welcome students on their purchased Super Coaching program over phone calls and help enhance their learning experience after the purchase. Provide a thorough product demo and guide them on accessing their study materials, including notes, live classes, practice tests, etc. Address and resolve product-related queries, update records, and use a Customer Relationship Management (CRM) system effectively. Proficiency in Microsoft Excel and Google Sheets is essential.

Responsibilities :

  • Onboard students to the Super Coaching program via phone calls and improve their post-purchase learning experience.
  • Provide a detailed product demo after the purchase.
  • Guide students on how to access their study materials such as study notes, live classes, and practice tests.
  • Resolve any product-related queries from students.
  • Update records and use a CRM system.
  • Proficient in using Microsoft Excel and Google Sheets.

Required Skills:

  • Excellent communication and interpersonal skills
  • Good in Hindi and English
  • Strong team player
  • Experience in the EdTech sector is preferred
  • Must have at least 6 month of experience/Internship experience 

 

Location: Noida Sector 3, 201301. Onsite Role

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