Senior Training Manager
2 weeks ago
Senior Manager - Instructional Design & Content Development will lead a geographically distributed team of instructional designers and SOP writers focused on Revenue Cycle Management (RCM) training. This role is responsible for overseeing content creation, quality assurance, ticket-based documentation updates, and strategic content revamp initiatives. The ideal candidate will bring solid RCM domain knowledge, instructional design experience, and excellent language skills to drive impactful learning solutions.Primary Responsibilities:- Team & Stakeholder Management- Lead a team of 20+ Instructional Designers and Content Writersacross India and the Philippines- Manage direct reports in India and oversee the Philippines team via a local people manager- Conduct regular one-on-ones, performance appraisals, and feedback sessions.- Ensure high team engagement and productivity- Content Development & Maintenance- Oversee creation of job aids, ILTs, WBTs, and SOPs for front-end and back-end RCM training- Manage a ticketing system for content requests from operations and training delivery teams- Allocate resources and monitor daily capacity and utilization- Quality Assurance- Conduct quality reviews based on established style guides- Ensure content accuracy, clarity, formatting, and alignment with stakeholder expectations- Drive continuous improvement in content quality and instructional effectiveness- Project Leadership- Lead large-scale content revamp projects involving thousands of documents- Collaborate with stateside learning partners to align on restricted vs. non-restricted content responsibilities- Drive efficiencies and innovation in content creation and delivery- Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to,
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Senior Training Manager
2 weeks ago
Noida, India Optum Full timeSenior Manager - Instructional Design & Content Development will lead a geographically distributed team of instructional designers and SOP writers focused on Revenue Cycle Management (RCM) training. This role is responsible for overseeing content creation, quality assurance, ticket-based documentation updates, and strategic content revamp initiatives. The...
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Senior Training Manager
2 weeks ago
Noida, India Optum Full timeSenior Manager - Instructional Design & Content Development will lead a geographically distributed team of instructional designers and SOP writers focused on Revenue Cycle Management (RCM) training. This role is responsible for overseeing content creation, quality assurance, ticket-based documentation updates, and strategic content revamp initiatives. The...
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Senior training manager
2 weeks ago
Noida, India Optum Full timeSenior Manager - Instructional Design & Content Development will lead a geographically distributed team of instructional designers and SOP writers focused on Revenue Cycle Management (RCM) training. This role is responsible for overseeing content creation, quality assurance, ticket-based documentation updates, and strategic content revamp initiatives. The...
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Senior Training Manager
2 weeks ago
Noida, India Optum Full timeSenior Manager - Instructional Design & Content Development will lead a geographically distributed team of instructional designers and SOP writers focused on Revenue Cycle Management (RCM) training. This role is responsible for overseeing content creation, quality assurance, ticket-based documentation updates, and strategic content revamp initiatives. The...
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Senior Training Manager
1 week ago
Noida, India Optum Full timeSenior Manager - Instructional Design & Content Development will lead a geographically distributed team of instructional designers and SOP writers focused on Revenue Cycle Management (RCM) training. This role is responsible for overseeing content creation, quality assurance, ticket-based documentation updates, and strategic content revamp initiatives. The...
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Senior Training Manager
3 weeks ago
Noida, India Optum Full timeSenior Manager - Instructional Design & Content Development will lead a geographically distributed team of instructional designers and SOP writers focused on Revenue Cycle Management (RCM) training. This role is responsible for overseeing content creation, quality assurance, ticket-based documentation updates, and strategic content revamp initiatives. The...
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Senior Training Manager
2 weeks ago
Noida, India Optum Full timeSenior Manager - Instructional Design & Content Development will lead a geographically distributed team of instructional designers and SOP writers focused on Revenue Cycle Management (RCM) training. This role is responsible for overseeing content creation, quality assurance, ticket-based documentation updates, and strategic content revamp initiatives. The...
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Senior Training Manager
2 weeks ago
Noida, India Optum Full timeSenior Manager - Instructional Design & Content Development will lead a geographically distributed team of instructional designers and SOP writers focused on Revenue Cycle Management (RCM) training. This role is responsible for overseeing content creation, quality assurance, ticket-based documentation updates, and strategic content revamp initiatives. The...
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Senior Training Manager
5 days ago
Noida, India Optum Full timeSenior Manager - Instructional Design & Content Development will lead a geographically distributed team of instructional designers and SOP writers focused on Revenue Cycle Management (RCM) training. This role is responsible for overseeing content creation, quality assurance, ticket-based documentation updates, and strategic content revamp initiatives. The...
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Senior Training Manager
3 days ago
Noida, India Optum Full timeSenior Manager - Instructional Design & Content Development will lead a geographically distributed team of instructional designers and SOP writers focused on Revenue Cycle Management (RCM) training. This role is responsible for overseeing content creation, quality assurance, ticket-based documentation updates, and strategic content revamp initiatives. The...
