Mulesoft Architect

3 days ago

Noida, India Birlasoft Full time

Mulesoft JD


  • Integrations resource with 12+ years of Middleware Integration Experience, 8+ years in Mulesoft.
  • Ensure adherence to integration best practices and security standards
  • Implement Enhancements and minor changes without altering core architecture
  • Provide technical leadership during escalations or complex issue triaging
  • Tickets are triaged based on severity (P1–P4), with P1 and P2 requiring immediate attention and often 24x7 .
  • Investigating and resolving issues across L1–L4 support levels
  • Ensuring complete and accurate information is gathered from end users to expedite resolution
  • Performing root cause analysis (RCA) for recurring or critical issues and recommending preventive actions
  • Architects must ensure resolution within agreed SLAs and escalate to SMEs or project leads when needed
  • Work closely platform administrators to resolve infrastructure or integration-related issues
  • Deployment of integrations on various environments (Manual / CI/CD)
  • Communicate resolution steps clearly to stakeholders
  • Participate in initiatives to reduce ticket volume and improve first-time resolution rates
  • Attach KB articles to resolved tickets to improve future resolution efficiency
  • Contribute to runbooks and support documentation to standardize ticket handling processes
  • Monitor ticket queues to ensure balanced workload distribution
  • Track metrics like MTTR (Mean Time to Resolution), ticket aging, and breach rates to identify improvement areas

Ready to work in shift ( 3AM EST to 11AM EST)

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