Manager - Legal (BPO + IT Technology Exp)

Role : Manager- Legal (BPO + IT Technology Exp)

Location : Bangalore

Industry Experience : This position requires hands on working experience in BPO + Product Development Organization.

Qualification : Bachelor of Laws (L.L.B)

Experience : 6 to 8 years of relevant experience in corporate legal review, contractual negotiations, contract management activities and stakeholders’ management in BPO or IT Services.

Responsibilities

Global Customer Contract support model

• Creates and maintains procedures to keep and maintain the Company’s Contract Reporting System (CRS) post “ratification.”
• Assists in the formalization of an improved process for tracking and computing Service Level Credits and acting as the front-line legal support in evaluating claims.
• Assists in simplification of contract forms to allow for ‘follow-the-sun’ support at the contract creation stage.
• Evaluates Fluid and other Company workflow tools to assist in Company’s simplification and efficiency mandates.
• Developing and implementing processes for efficient and streamlined operations surrounding contract negotiation and processes.
• Responsible for reviewing non-disclosure agreements, statement of work/work orders, Service Agreements, Data Privacy Agreements, change orders and other documents related to commercial transactions.
• Serving as lead counsel on strategic deals, resolving issues that arise in existing commercial relationships, and handling pre-litigation legal disputes and inquiries.
• Providing time-sensitive support on a wide array of legal inquiries concerning all aspects of your country’s operations

Global Vendor Contracts and procedures

• Oversees the implementation and maintenance of worldwide procurement procedures on behalf of the legal department.
• Owns first level responsibility for vendor requests in APAC (AUS, IND, PHI, SING, etc.)
• Manages the identification and tracking of “Key Vendors” including, for example contractors, license-in, and other critical or “high risk” vendors.
• Responsible for reporting on the status of these vendors.
• Global Readiness Program (aka Legal Data Hub)
• Creates and maintains Company’s “Due Diligence – Lite” Presentation and procedures to populate a diligence data room.
• Provides first line support for the Company’s service level credit assessment (for the legal portion of the process and assisting the Company in improving current procedures.

Subsidiary Maintenance

• Maintains relationships with international legal representatives to track and support corporate formalities for international subsidiaries.
• Provides first level support in updates.
• Specifically, manages Australia merger of AUS and ANZ subsidiaries.

Ad-hoc assignments at General Counsel

• Engages and supervises temporary staff at the ready for specific projects.
• Provides dotted-line supervision for local in-house counsel on special projects.
• Assists in research relating to international employment issues and drafting of related employment agreements.
• Contributes to investigations.

IP office

• Oversees and administers all (24)7 IP, including patents, trademarks, copyrights, domain names and other (24)7 IP.
• Assists in the creation of Company IP assets by assisting the relevant departments, in protecting innovations that are being researched or have been developed in the organization.
• Educates the organization on identifying and protecting IP as it gets generated.
• Negotiates and reviews agreements with third parties for the acquisition of patents and other IP.
• Manage activities that foster innovation culture.
• Works with the management and technical teams to identify key ideas that must be patented.
• Works with the company’s legal counsel to manage patent attorneys.
• Manages para-legal vendors and their contracts.
• Works with IP services Vendor, (24)7 Legal counsel and Inventors for filing provisional patents.
• Works with patent attorney, (24)7 Legal counsel and Inventors for filing utility patents.
• Manages the legal (in conjunction with the legal counsel) and rewards budget required to create and maintain Company IP
• Manages and improves costs and efficiencies in (24)7’s patent program.
• Prepares analyses and reports relating to the company’s patents.
• Integrates patent development processes at companies acquired by (24)7.

Qualifications & Desired Experience

• Graduate from a top tier law school with 6- 8 years of experience
• Ability to multi-task and work independently with little supervision.
• The person would be expected to work with a cross-functional team while completely owning the documents assigned to the person.
• Given the flexibility in work timings, the person will be responsible for meeting all deadlines, including short review and turn-around cycles. This may require the person to match their work timing with senior lawyers in other countries.
• A person should be comfortable working independently with minimum guidance.
• Should have the ability to be proactive in reaching out and escalating issues and following up with effective execution.
• Should have strong interpersonal skills – Strong verbal and written communication with skills in achieving effective relationships.
• Concise, direct communication while under pressure, and active knowledge-sharing styles.
• Good understanding of contract laws, including but not limited to laws related to intellectual property, indemnifications, liability, and information technology/business process outsourcing.
• Experienced in coordinating multi-task responsibilities and projects while interacting with cross-functional teams.
• Must be solution oriented.

About (24)7.ai

With a legacy spanning over 23 years, (24)7.ai stands as a leader in Customer Experience (CX) solutions, dedicated to shaping exceptional customer journeys for more than 250 global brands. Our unique approach seamlessly blends BPO agents with cutting-edge technology, making us a trusted BPO ranked #1 by 90% of our clients.

Our Human Insights + Artificial Intelligence winning Formula lies at the heart of our success, combining three key strengths. Firstly, our award-winning approach involves harnessing Advanced Conversational AI to streamline interactions across all channels. We empower our empathetic "super agents" with the latest technology for exceptional omnichannel support, leaving a lasting positive impression. Furthermore, our deep industry expertise ensures tailored solutions that maximize customer satisfaction and ROI for diverse business needs.

Our groundbreaking award-winning CCaaS platform, industry-leading Conversational AI with over 173 patents, and a comprehensive CXaaS offering are designed to meet all customer experience needs across verticals. At (24)7.ai, we focus on delivering tangible results. Our CX agents and purpose-built solutions aim to make a measurable impact, helping brands improve CSAT scores, drive revenue growth, and achieve a positive return on investment (ROI).

Join our award-winning team, recognized as a global leader in both technology and contact center operations.

(24)7.ai has won accolades from industry experts, including:

• Future of Work Agent Experience Award, presented by TMC 2023Diversity,
• Equity, & Inclusion Awards 2023
• Best Companies to Work for” by Great Place to Work
• DivHERsity Award 2023
• CCW Excellence Award for BPO of the Year 2022
• Top 20 Best Places to Work for Women (Guatemala)
• Best Workplaces Philippines 2022

At (24)7.ai, you'll be part of a team of people who are passionate about using artificial intelligence, and human insights to help some of the world’s leading brands connect with their customers. For more information, visit:

Do you want to help define the next generation of customer experience? Reshape how consumers interact and engage with businesses? Then, this role might be for you.