Voice & Accent Coach – International Voice Process
2 months ago
Designation : Voice & Accent Coach ( International Voice Process )
Job Location : Allianz Service , Pune
Experience : 4 to 8 years
Desired Candidate profile:
- Good communication skills with neutral accent
- Excellent verbal and written skills in English Language
- Familiarity with various accents of English
- Knowledge of phonetics, speech sounds, grammar concepts and usage
- Language accuracy and exceptional listening skills: Eye for detail
- Good grasp of customer experience skills and an understanding of Adult learning
- Strong analytical skills and proficiency with Microsoft Excel
- Excellent presentation skills
- The passion to coach and assist agents and an understanding of Adult learning
- Experience in training and understanding of coaching strategies
Roles and Responsibilities:
Roles and Responsibilities:
- Audit calls and coach the agents on customer centricity, grammatical accuracy and enunciation
- Actively contribute to the learning curve of the agents by giving continuous feedback
- Compile daily, weekly, and monthly reports of the audits and send them to the operational management
- Take ownership and assess the communication factors that contribute to Customer satisfaction score
- Identify and come up with a coaching plan for individuals aligned to the business needs
- Ability to identify training needs and liaise with the training teams (internal and external) to develop customised training programs
- Conduct floor refreshers
- Responsible to escalate and flag poor performance and attitude towards customers
Disclaimer : At Allianz, we believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We, the Allianz Services India family, welcome all applications from all regardless of gender identity and/or expression, sexual orientation, race or ethnicity, age, nationality, religion, disability, or philosophy of life
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Voice & Accent Coach – International Voice Process
2 months ago
pune, India Allianz Services Full timeDesignation : Voice & Accent Coach ( International Voice Process )Job Location : Allianz Service , PuneExperience : 4 to 8 yearsDesired Candidate profile:Good communication skills with neutral accentExcellent verbal and written skills in English LanguageFamiliarity with various accents of EnglishKnowledge of phonetics, speech sounds, grammar concepts and...
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Pune, Maharashtra, India Allianz Services Full timeDesignation :Voice & Accent Coach ( International Voice Process )Job Location: Allianz Service , PuneExperience: 4 to 8 yearsDesired Candidate profile:Good communication skills with neutral accentExcellent verbal and written skills in English LanguageFamiliarity with various accents of EnglishKnowledge of phonetics, speech sounds, grammar concepts and...
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Voice & Accent Coach – International Voice Process
2 months ago
Pune, India Allianz Services Full timeDesignation : Voice & Accent Coach ( International Voice Process )Job Location : Allianz Service , PuneExperience : 4 to 8 yearsDesired Candidate profile:Good communication skills with neutral accentExcellent verbal and written skills in English LanguageFamiliarity with various accents of EnglishKnowledge of phonetics, speech sounds, grammar concepts and...
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Voice & Accent Coach – International Voice Process
2 months ago
Pune, India Allianz Services Full timeDesignation : Voice & Accent Coach ( International Voice Process )Job Location : Allianz Service , PuneExperience : 4 to 8 yearsDesired Candidate profile:Good communication skills with neutral accentExcellent verbal and written skills in English LanguageFamiliarity with various accents of EnglishKnowledge of phonetics, speech sounds, grammar concepts and...
-
Pune, India Allianz Services Full timeDesignation : Voice & Accent Coach ( International Voice Process )Job Location : Allianz Service , PuneExperience : 4 to 8 yearsDesired Candidate profile:- Good communication skills with neutral accent- Excellent verbal and written skills in English Language- Familiarity with various accents of English- Knowledge of phonetics, speech sounds, grammar concepts...
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