Manager I, Operations, AWS Bedrock
3 weeks ago
Manager I / Front line manager is accountable for the overall direction and operations of our site, creating a culture of customer obsession, high performance and high-quality throughput.
Key job responsibilities
Manage a team of 18-20 Associates.
- Managing a shift, constantly identifying opportunities to improve team performance and owning associated change management.
- Developing and/or referring to performance metrics to drive team performance and business results.
- Communicating with Internal customers (ACES, Training , Quality etc) – Drive and execute bar-raising initiatives aimed at hiring and developing top talent and build career development road-map for the associates.
- Escalating problems or variances in the information and data to the relevant owners and following through on resolutions.
- Executing specific people programs on coaching and development and team engagement.
- Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis, as needed, is a plus.
- Willing to work in PST timezone.
“Amazon is an Equal Opportunity Employer – Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation / Age”
A day in the life
Manager-I, Operations is responsible for managing a team and resolving any potential issues that impact business continuity. The job involves organizing, planning and prioritizing delivery of production and quality KRAs of the team. The candidate should have a basic understanding of the people management and should be able to communicate clearly in the written and oral form. Candidate should be able to come up with process improvements and drive business KRAs.
We are open to hiring candidates to work out of one of the following locations:
Virtual Location - TN
BASIC QUALIFICATIONS
- 2+ years of team management experience
- Bachelor's degree, or 2+ years of Amazon (blue badge/FTE) experience
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays-
- Knowledge of – - Microsoft Office products and applications, especially MS Excel, Word & PowerPoint at an advanced level
PREFERRED QUALIFICATIONS
- Experience in managing critical operational processes, with SLA responsibility
- Knowledge of databases (querying and analyzing) such as SQL, MYSQL, and Advanced excel and working with large data sets
- Experience gathering and analyzing large amounts of data and delivering business improvements.
- Knowledge of lean six sigma tools / Green belt certified.
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