OCP Program Specialist, D2AS OCP
3 hours ago
DESCRIPTION:
Amazon's Offensive Content and Privacy (OCP) team's vision is to protect our customers by identifying potential offensive content and privacy issues in Amazon's digital and device ecosystem. The OCP team is looking for an experienced Program Specialist who is passionate about delivering exceptional customer experiences, both proactively and reactively, to prevent and/or recover a suboptimal experience. On a regular basis, you'll collaborate with our Legal, Public Relations, Content, and Business teams for input solving customer issues both in direct customer interactions and continuous improvement projects. You will also be involved in sensitive and confidential Alexa cases.
A successful candidate will be comfortable working on flexible processes with ambiguity in a fast paced environment. You will have experience managing challenging projects across various stakeholders to completion, including problem definition and solution ideation. This role requires a strong understanding of regulatory requirements, different needs of customers, excellent communication skills, and the ability to work collaboratively across departments including multiple business and tech teams.
Key job responsibilities
•Efficiently manage incoming cases or service requests from internal or external stakeholders
•Participate in the assessment and triage of privacy-related incidents and concerns on a global scale
•Prioritize and categorize cases based on urgency and impact, adhering to established protocols and SLAs
•Use specialized tooling to review, assess, and flag content for policy violations to mitigate further exposure
•Use specific tooling to craft and implement business rules to prevent identified policy violating content
•Continually examining data to identify trends, improvement opportunities and Capture the lessons learnt
•Coordinate with stakeholders to assign tasks and ensure timely completion of checklist items
•Monitor progress on checklists and escalate issues as needed to ensure compliance deadlines are met
•Collaborate with cross-functional teams, including engineering, legal, and compliance, to resolve complex issues and ensure compliance with privacy and content standards.
About the team
Amazon's Offensive Content and Privacy (OCP) team's vision is to protect our customers by identifying potential offensive content and privacy issues in Amazon's digital and device ecosystem.
BASIC QUALIFICATIONS:
•Bachelor's Degree and 3+ years of operations experience in a customer service environment; with success driving issue resolution, managing projects, and the ability to influence without direct authority
•Strong knowledge of regulatory requirements and industry best practices
•Ability to work independently, think critically and collaborate with cross-functional teams
•Proven ability to dig into the details of a system or process to solve customer problems
•A history of teamwork and willingness to roll up one's sleeves to get the job done.
•Strong interpersonal and communication skills, while working with varying audiences (for example, customers, support, technical engineers, developers, and executive level management) including the ability to lead difficult conversations
•Can adapt well to changing circumstances, direction, and strategy
•Ability to work flexible shifts including night shifts/weekends
PREFERRED QUALIFICATIONS:
•Proficiency in Lean and Six Sigma methodology application
•Experience working with Tableau/SQL
•Experience working in compliance, audit, or related field or experience working in a role requiring cross-functional collaboration in an escalated type of environment
•Excellent verbal and written communication, with the ability to tailor style for various audiences
•Proven experience dealing with ambiguity and ability to work autonomously
•High attention to detail and proven ability to manage multiple, competing priorities simultaneously and succeed in a fast-paced support environment
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
-
Quality Analyst, D2AS OCP
3 hours ago
Hyderabad, India myGwork Full timeThis job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION:Amazon's Offensive Content and Privacy (OCP) team's vision is to protect our customers by identifying potential offensive content and privacy issues in Amazon's...
-
myGwork | Quality Analyst, D2AS OCP
4 hours ago
hyderabad, India myGwork Full timeThis job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION:Amazon's Offensive Content and Privacy (OCP) team's vision is to protect our customers by identifying potential offensive content and privacy issues in Amazon's...
-
OCP Program Specialist, D2AS OCP
3 hours ago
Hyderabad, India myGwork Full timeThis job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION:Amazon's Offensive Content and Privacy (OCP) team's vision is to protect our customers by identifying potential offensive content and privacy issues in Amazon's...
-
myGwork | OCP Program Specialist, D2AS OCP
4 hours ago
hyderabad, India myGwork Full timeThis job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION:Amazon's Offensive Content and Privacy (OCP) team's vision is to protect our customers by identifying potential offensive content and privacy issues in Amazon's...
-
Headcount Planner D2as, D2as
6 months ago
Hyderabad, Telangana, India ADCI HYD 20 SEZ Full time3+ years of tax, finance or a related analytical field experience - 5+ years of Excel (including VBA, pivot tables, array functions, power pivots, etc.) and data visualization tools such as Tableau experience - 3+ years of business or financial analysis experience - Bachelor's degree or equivalent - Experience defining requirements and using data and metrics...
-
Content Developer, D2AS Workflows
5 months ago
Hyderabad, India ADCI HYD 20 SEZ Full timeAmazon’s D2AS Workflows team creates and manages support content that helps our associates resolve issues for a wide range of products, including Alexa, Fire TV, Tablets and E-readers, as well as digital services like Amazon Music and Prime Video.The D2AS Workflows team is looking for a Content Developer to join their team on a full-time basis. The role...
-
Offensive Content and Privacy Specialist
17 hours ago
Hyderabad, Telangana, India myGwork Full timeProtect Our Customers with Amazon's OCP TeamWe're looking for a seasoned Program Specialist to join our Offensive Content and Privacy (OCP) team. Your primary goal will be to identify potential offensive content and privacy issues in Amazon's digital and device ecosystem.About the RoleCollaborate with Legal, Public Relations, Content, and Business teams to...
-
Quality Assurance Specialist
17 hours ago
Hyderabad, Telangana, India myGwork Full timeAbout the RoleWe are seeking a Quality Analyst to join our Amazon team, focused on ensuring exceptional customer experiences through proactive and reactive measures.Key ResponsibilitiesPlan and conduct regular quality audits to ensure compliance with company policies, procedures, and regulations.Document and report audit findings, providing recommendations...
-
Oracle Dba
4 months ago
Hyderabad, Telangana, India Coforge Full timeExperience - 4+ years **Technical skill required: - ** B.E/B.Tech/MCA/M.Sc. (ECE/EEE/CS/IT) with 4 Years of relevant experience in Oracle databases/ Exadata Valid OCA/OCP certification. Schedule: - Rotational shift Ability to commute/relocate: - Hyderabad, Telangana: Reliably commute or planning to relocate before starting work...
-
Sre Support
6 months ago
Hyderabad, India Capgemini Full timeOverall 4-6 years of support experience in Openshift Azure & Kubernetes. - 2-3 years of experience as an SRE supporting multiple applications - Have a very strong programming skills.Net/JavaScript/Python (optional) - SQL database operational experience in the cloud/on-premise and writing/understanding database queries (SQL and/or No-SQL) - Object Oriented...
-
Hyderabad, Telangana, India Mulya Technologies Full timeMulya Technologies, a cutting-edge US-based product development company with design centers in Santa Clara, California, and Hyderabad, is seeking an exceptional SystemC Modeling and Simulation Engineer. This pivotal role demands 10+ years of experience in performance modeling using SystemC, TLM2.0, and extending TLM2.0.The ideal candidate will possess...
-
Senior Software Development Expert
2 weeks ago
Hyderabad, Telangana, India Unison Consulting Pte Ltd Full timeWe are looking for a seasoned Senior Software Development Expert to join our team at Unison Consulting Pte Ltd.This is a key role in the company's digital transformation journey, and we need someone with a strong technical background to lead the development of critical modules in Digibank using Java/MS and React.The ideal candidate will have a BS/MS degree...
-
Digital Content Protection Specialist
17 hours ago
Hyderabad, Telangana, India myGwork Full timeAt myGwork, we're on a mission to protect our customers by identifying potential offensive content and privacy issues in Amazon's digital and device ecosystem.The ideal candidate will be comfortable working on flexible processes with ambiguity in a fast-paced environment, managing challenging projects across various stakeholders to completion, including...
-
Development Engineer
6 months ago
Hyderabad, India Unison Consulting Pte Ltd Full timeFull stack developer will be primarily responsible for development of critical modules in Digibank using Java/MS and React.As a part of team you will play a key part in the bank’s digital transformation journey.Technology stack: Java 8 Spring Boot MySQL Database Git Pivotal Cloud Foundry Jenkins OCP Requirements BS/MS degree in Computer Science, Software...
-
SystemC Modeling and Simulation Expert
2 weeks ago
Hyderabad, Telangana, India Mulya Technologies Full timeKey ResponsibilitiesWe are seeking a talented SystemC Modeling and Simulation Engineer to join our team at Mulya Technologies.Job Description:Develop System Level Models for Architecture exploration, Performance analysis, SoC performance optimization and trade-offs analysisCreate SystemC models for various abstraction levels ranging from Loosely Timed, Cycle...
-
Hyderabad, India Mulya Technologies Full timePrincipal / Senior Staff SystemC Modelling and Simulation EngineerFounded by highly respected Silicon Valley veterans - with its design centers established in Santa Clara, California. / HyderabadA US based well-funded product-based startup looking for Highly talented Engineers for the following roles.We are looking for a SystemC Modeling and Simulation...
-
Hyderabad, India Mulya Technologies Full timePrincipal / Senior Staff SystemC Modeling and Simulation EngineerFounded by highly respected Silicon Valley veterans - with its design centers established in Santa Clara, California. / HyderabadA US based well-funded product-based startup looking for Highly talented Engineers for the following roles.We are looking for a SystemC Modeling and Simulation...
-
Hyderabad, India Mulya Technologies Full timePrincipal / Senior Staff System C Modeling and Simulation Engineer Founded by highly respected Silicon Valley veterans - with its design centers established in Santa Clara, California. / Hyderabad A US based well-funded product-based startup looking for Highly talented Engineers for the following roles. We are looking for a System C Modeling and...
-
hyderabad, India Mulya Technologies Full timePrincipal / Senior Staff SystemC Modeling and Simulation Engineer Founded by highly respected Silicon Valley veterans - with its design centers established in Santa Clara, California. / HyderabadA US based well-funded product-based startup looking for Highly talented Engineers for the following roles.We are looking for a SystemC Modeling and Simulation...
-
Hyderabad, India Mulya Technologies Full timePrincipal / Senior Staff System C Modeling and Simulation EngineerFounded by highly respected Silicon Valley veterans - with its design centers established in Santa Clara, California. / HyderabadA US based well-funded product-based startup looking for Highly talented Engineers for the following roles.We are looking for a System C Modeling and Simulation...
