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Application support Engineer Full-Time
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Experience required 1 to 3 yearsB.Tech/BCA or equivalent ( CS / IT Only)Proven working experience in enterprise technical support, IT support or as a technical engineerStrong problem-solving skillsExcellent client-facing skills Excellent written and verbal communication skillsWilling to work in night shift and weekendHave proven experience in supporting application not IT supportYOUR ROLE
Take ownership of customer issues reported and see problems through to resolutionFollow standard procedures for proper escalation of unresolved issues to the appropriate internal teamsProvide prompt and accurate feedback to customersEnsure proper recording and closure of all issuesPrepare accurate and timely reports Research, diagnose, troubleshoot and identify solutions toresolve customer issuesDocument knowledge in the form of knowledge base tech notes and articles
OUR CULTURE
We embrace the startup vibe of being agile, with open communication and teamwork. We’ve created a work environment where you’ll learn and grow and have your voice heard. In short, we move fast, we learn and we enjoy hanging out. Come join us
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