Senior Data Analyst

4 weeks ago

hyderabad, India Experian Full time

Job Description

Experian Consumer Information Service (CIS) is looking for a Delivery Analyst, based in Hyderabad, India to work alongside our UK colleagues to deliver business outcomes for the UK&I region.

Background: 

This is an incredibly exciting time for the Experian UKI Region, as we look to build our presence out in Hyderabad and embark on a technology transformation programme to meet our global ambition to significantly scale our business over the next five years. This is an opportunity to join us on this journey and be part of a collaborative team that uses Agile DevSecOps principles to deliver business value.

By way of background, the business unit currently comprises of 27 engineering teams who deliver over 70 products achieving $250m revenue per annum.

Our unique culture and agile ways of working offer a great opportunity to those seeking to join a talented set of diverse problem solvers to design, build and maintain our products. We pride ourselves in excellence, adopting best practices and holding ourselves to the highest standards. 

The Role: 

The CIS team is at the forefront of change to digitise customer journeys, helping consumers fulfil their dreams more quickly and easily than ever. You will be working with lenders, fintechs and digital marketplaces to create industry disrupting solutions in one of the biggest financial services markets. 

The delivery analyst will work from requirements from the client and interpret these and implement the changes in our own solution. They will be responsible for delivery, as well as feeding into design choices for new deliveries and ensuring work is carried out according to business standards. They will work closely with the Client Manager, Data and Analytics teams, and the Go To Market Team to support on executing the pipeline. 

Key Responsibilities:

Line manage a small team of other analysts and guide them in delivering results for clients 

Understand the end to end process for customer delivery, and manage a backlog and pipeline of work for junior analysts 

Maintaining existing solutions and delivering solutions for new clients 

Configuration of products via database tables, using SQL queries 

Configuration of the product to deliver excellent client outcomes 

Using an in-house tool to build scorecards using decision trees and arithmetic logic calculations 

Working according to all regulatory requirements as well as existing change processes and security standards 

Advocate for a culture that achieves business goals, delights customers and acts in a manner conducive to the fair and reasonable treatment of all consumers, irrespective of whether these are Experian UK clients and consumers or not 

Oversee the maintenance and upkeep of documentation for operational processes 

Develop product knowledge 

Accurately Configure product following client requirements 

Develop a constructive working relationship with the client management teams

Ensure that your delivery Analysis activities are delivered to time, quality and schedule. 

Ensure your delivery meets all the functional requirements provided by product consultants 

Create and maintain any other relevant documentation as required for successful delivery e.g. User Guides, Implementation Guides, Training Guides etc., providing that it is within scope of the role 

Identify any changes needed to product functional documentation in line with any changes made to the product 


Qualifications

Qualifications

Degree level and / or equivalent level of professional experience, preferably with some element of mathematics, statistics, or computer science. 

Technical knowledge coupled with reasonable understanding of business operating principles 

Communication - Communicate progress of work (progress reports & future plans) to the team and recommend effective corrective actions where necessary, this will be done through retrospectives. 

Customer Service - Pro-actively manage UK internal stakeholder expectations. 

Continuous process improvement - Identify measures to improve delivery and customer satisfaction. 

Networking - use effective working relationships within Experian and third-party suppliers to ensure developments add value and meet business expectations. 

Experience

Working collaboratively, leads by example and inspires trust of others 

Coordinating with stakeholders, sales teams and leadership teams around feasible achievements and upcoming opportunities 

E - Directing junior analysts

Required Technical Skills/Knowledge

Experience using Excel for data manipulation and presentation 

Basic knowledge of SQL to INSERT/UPDATE/DELETE operations 

Statistical & Mathematical Ability

Beneficial Skills/Knowledge

Experience in the credit industry 

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