Process Executive

City : Mohali State : Punjab (IN-PB) Country : India (IN) Requisition Number: 42385 POSITION  PURPOSE:   The primary function is to pay all employees accurately and timely. The goal is to deliver high- quality and error free service to the organization. May serve as backup to Payroll Manager and serve as point of contact for higher-level, more advanced payroll processes based on experience. Partners with Payroll Manager and Payroll Service Provider as needed for transition, training quality control and payroll processing as needed. This position serves as SME and escalation point for all payroll related activities for their assigned geographies. Responsibilities Ensure timely and accurate payrolls processing based upon knowledge of company Reviews, edits, and corrects any transaction system errors, and performs various issues resolution for limited number of contracts / companies. Ensure accurate and timely processing of payroll impacting changes, tax forms, payment, and payroll processing for assigned geographies in coordination with the service provider. Responsible for quality control and auditing to ensure accuracy and low error or defect percentage Work with cross-functional internal partners to resolve payroll matters and employee inquiries Good Working knowledge on testing of applications – Need to interpret the results accurately & effectively Good understanding of vendor management in terms of running daily activities with the help of concerned vendor Establish and maintain a deep understanding of requirements and changing needs to ensure services delivered are as per contractual obligations and in accordance with SLAs. Create, update, and review standard operating procedures and performs document reviews Manage client and consumer related tasks within the case management system ensuring all documentation is complete, accurate, and timely Weekly, monthly, quarterly, and annual reconciliation at the employee level. Proactively manage year-end payroll activities in coordination with the payroll provider Think and act ahead, spot opportunities and act accordingly and proactively contribute to process improvements Monitor escalations from all sources, perform research, resolve issues, follow up with the updates / resolution, documents case updates / resolution in the system Support Payroll transformation and transition activities Guide and monitor the team of payroll executives, coach, develop and provide feedback as needed, other duties, as assigned by your immediate supervisor and/or manager. Key Competencies: Be Accountable, Solve Problems, Take Ownership, Be Client Centric, Be Effective, Lead People Responsibilities / Requirements: Bachelors / Master’s degree (15-17 years of Education) 3 - 5 years related experience in European countries payroll administration Experience in Spain or Germany Payroll will be an added advantage 5 years related experience with 5,000+ Employees, multi-country payrolls, multi-jurisdiction tax SuccessFactors, SAP system experience preferred Reporting/payment requirements and changes, Payroll Issue resolution and penalty abatement Subject Matter Expertise in Multi country European Payroll, local payroll, tax and reporting requirements Ability to multi-task, prioritize tasks and set expectations for internal partners with competing priorities Advanced skills in MS Excel to include V-Lookup, Pivot Tables, Macros, Proficiency with Excel, Access and Excellent written and verbal communication skills Advanced analytical and problem solving, excellent research and problem-solving ability Experience working in a case management system is preferred. Other Requirements Completes year end tasks as assigned. Consistent in ensuring payroll processing and documentation maintenance are in place Complies with documentation requirements. Complies with country regulations in addition to company's policies, procedures, and deadlines. Responsible for timely completion of "error/defect free" work. Provides outstanding customer service to all customers internal or external as evidenced by sufficient QA scores. Team player, ability to handle multiple tasks and proficient typing/numerical data entry ability. Prior to applying for a new position, employees should discuss the intent with their supervisor to facilitate development discussions and keep the process transparent throughout. Please refer to the Talent Acquisition Policy or contact your Regional Talent Acquisition team for specific questions.