Customer Care

2 days ago

Delhi, India Energyex UK Full time

Customer Care & Sales Support Executive (UK Energy Market) – Remote / Delhi NCRCompany: Energyex UKLocation: Remote (India) – Delhi NCRShift:Oct–Mar: 1:30 PM – 10:30 PM ISTMar–Oct: 12:30 PM – 9:30 PM IST (UK Business Hours)About Energyex:Energyex is a UK-based consultancy specialising in utilities, cleaning, and property management solutions for housing associations and commercial clients.We manage the full lifecycle — from energy procurement and invoice validation to cleaning operations and rebate reporting — providing end-to-end operational support.We are now expanding into a BPO Hub in Delhi to serve our growing UK client base.Role OverviewWe’re hiring an experienced Customer Care & Sales Support Executive with a background in sales, client communication, and back-office coordination to manage day-to-day UK client operations.You’ll handle supplier communication, quotations, contracts, and CRM updates while supporting sales and lead conversion.The ideal candidate combines customer service excellence with a sales-driven mindset and has hands-on experience with UK energy suppliers or brokers.Key Responsibilities- Daily client communication and supplier coordination.- Manage CRM data (MPAN/MPRN, supplier info, contract dates).- Prepare, draft, and submit contracts via supplier portals.- Handle quotations, renewals, and supplier objections.- Support new lead qualification and conversion through Energyex’s lead system.- Validate supplier invoices and ensure compliance with agreed terms.- Maintain accuracy and meet company SLAs.Compensation & Incentives- Salary: ₹28,000 – ₹35,000/month- Incentives:- 3% on renewal/contract submissions- Up to 15% on converted leads (Energyex invests heavily in verified UK business leads)- Additional performance bonuses availableCareer GrowthClear progression path to Senior Executive and BPO Operations Lead (Managerial Role) within our Delhi hub.Ideal Candidate- Experience with UK energy suppliers, brokers, or consultants (mandatory)- Strong sales and customer support background- Excellent written and spoken English- Skilled in CRM systems, Excel/Google Sheets- Detail-oriented, proactive, and target-drivenWhy Join Energyex- Join a growing UK consultancy expanding into India- Combine sales + operations in one impactful role- Transparent incentives and growth plan- Work-from-home flexibility with clear accountabilityApply Now:Send your CV with a short note about your UK energy and sales experience to Shortlisted candidates will be invited for a virtual interview and training.

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