Dealer Training Manager

Job DescriptionA. Training Indicative Tasks1. Plan Product and Process trainings for the year Prepare calendar on quarterly basis for Product trainings Share and update such calendar with MBIL Sales Training team and respective Sales Regional Manager Training calendar should include new Product and present Products Separate trainings on Process and Systems to be incorporated in calendar on a periodic basis Develop training aids and tools as preparation towards imparting the trainings Develop training programmes for specific requirements of FP's Liaison with MBIL on calendar and content preparation2. Impart trainings to the MB FP Sales personnel Block calendars of individual participants in a segregated manner Ensure prepared material/ppt/cars for Product trainings are available Ensure competition study and comparison of FAB's in Product training Ensure access to various systems for Process and System trainings Ensure detailed market information in trainings Undertake discussions to ensure understanding of monthly offers and various MBIL circular topics Maintain records of training undertaken and attendance for future reference3. Conduct evaluation and assessments of learnings and provide feedback to participants Post every training, a test is to be conducted Results to be evaluated for consistency in learning and understanding A detailed feedback to be shared with participants on strengths and areas of improvement Task to be given to low scoring participants to improve on their knowledge and understanding and retest to be done Random tests to be undertaken for every participant from time to time to ensure learning consistency4. Undertake training need analysis for all Sales personnel Evaluate scores from internal assessments and identify gaps Prepare training needs from the above gaps Propose to FP Management on such trainings Ensure approval and imparting of such trainings to respective participants.5. Ensure knowledge retention through refresher trainings Undertake periodic refresher trainings as planned in calendar Refresher trainings to be implemented for both Products and Processes Undertake ad hoc training as per requirements of FP's6. Reporting and MIS Prepare monthly report on all trainings and present to internal FP Management Share monthly report with MBIL Sales Training team and Sales Regional Managers on the 5th of every monthB. CertificationImpart Sales Pro certification training to all Sales Consultants/Relationship Managers Prepare a segregated calendar for imparting training to all SC's/RM's Impart Sales Pro training as per TTT for specific scheduled tenure Sales Pro training to be done f2f for all locations as applicable for FP's Ensure complete concentration and no parallel tasks of participants Completion of Sales Pro training in continuation as scheduled (with no break in days in between)2. Evaluation to assess learning Undertake initial evaluation to assess learning of participants To evaluate as a neutral party so that facts are demonstrated To share findings with internal FP Management and participants To prepare ways of improvement for low score participants3. Coordinate with agency for evaluation and assessment of candidates Post evaluation, information on available candidates to be sent to agency for final evaluation and assessment within a week of completion of training, with information to MBIL Sales Training Coordinate with agency for scheduling final assessment Coordinate with agency on results, post final assessment and certification, with information to MBIL Sales Training4. Reporting and MIS Prepare report on Sales Pro training imparted Prepare report on initial assessments and results Prepare report on final assessments and certification Share in monthly MIS with internal FP Management and MBIL All above reports to be shared with MBIL Sales Training Team and respective MBIL Sales Regional Managers C. Administrative Responsibilities Indicative Tasks1. Nominations and participation for various MBIL trainings Administration of nominations for various MBIL trainings in GTLS Ensuring participation of nominated candidates in such trainings Ensuring maintaining required discipline during such trainings (AV etc.) Undertaking a gap analysis if there are absenteeism of nominated candidates2. Ensure participation of all Sales Consultants during MBIL F2F trainings at FP location To share information internally and uniformly when MBIL F2F trainings are scheduled Ensure participation of 100% target group in such trainings Ensure retention of learnings by undertaking tests post the trainings3. Support to MBIL as and when required and requested Participation and support in MBIL events as and when requested Deliver trainings in specific programs/events as and when requested. Support in content development as and when requested by MBIL teamProduct updates Periodic knowledge refresher on present products Exploration, study and documentation of evolving technologies in our products Study of FAB on cars and demonstration of the same while training2. Competition study Study of core competition products Comparison of core competition and other relevant products with MB respective product Study of FAB in competition products in comparison to MB products3. Market information Study of own market and the Indian market as a whole Study of the market in terms of the auto industry Study of market in terms of present trends Study of market in relation to Customer purchase behaviour Study of luxury market, its trends, pattern and Customer behaviour Document and preserve all the above learnings Demonstrate all the above in internal trainingRequirements

Key Responsibilities :

A. Training1. Plan Product and Process trainings for the year2. Impart trainings to the MB FP Sales personnel3. Conduct evaluation and assessments of learnings and provide feedback to participants4. Undertake training need analysis for all Sales personnel5. Ensure knowledge retention through refresher trainings6. Reporting and MISB. Certification1. Impart Sales Pro certification training to all Sales Consultants/Relationship Managers2. Evaluation to assess learning3. Coordinate with agency for evaluation and assessment of candidates4. Reporting and MISC. Administrative Responsibilities1. Nominations and participation for various MBIL trainings2. Ensure participation of all Sales Consultants during MBIL F2F trainings at FP location3. Support to MBIL as and when required and requestedD. Self learning1. Product updates2. Competition study3. Market informationBenefits Benefits :1. Statutory2. Accidental Policy3. Incentive4. Company asset : Laptop/ SIMRequirementsKey Responsibilities : A. Training 1. Plan Product and Process trainings for the year 2. Impart trainings to the MB FP Sales personnel 3. Conduct evaluation and assessments of learnings and provide feedback to participants 4. Undertake training need analysis for all Sales personnel 5. Ensure knowledge retention through refresher trainings 6. Reporting and MIS B. Certification 1. Impart Sales Pro certification training to all Sales Consultants/Relationship Managers 2. Evaluation to assess learning 3. Coordinate with agency for evaluation and assessment of candidates 4. Reporting and MIS C. Administrative Responsibilities 1. Nominations and participation for various MBIL trainings 2. Ensure participation of all Sales Consultants during MBIL F2F trainings at FP location 3. Support to MBIL as and when required and requested D. Self learning 1. Product updates 2. Competition study 3. Market information

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