Business Process Analyst

4 weeks ago

india Black Box Full time

Please apply only if you flexible to work for Rotational Shift / Flexible for working on late night hours


Work location: Bangalore (Manyata Tech Park)

Mode: Work from Office

Shift timing: Rotational shifts


Purpose of Job:

The position will be responsible for analyzing business processes and procedures to identify areas for improvement, enhance efficiency and productivity, and drive operational excellence. You will collaborate with cross-functional teams, including business leaders, IT professionals, and stakeholders, to streamline workflows, optimize resources, and implement best practices.




Primary Roles & Responsibilities:

Evaluate and assess business processes, procedures, and workflows to identify areas of improvement and potential optimization.

Collaborate with cross-functional teams, including business leaders, IT professionals, and stakeholders, to gather information and requirements.

Develop and maintain process documentation, including process flows, use cases, and business requirements.

Design and implement process improvements to enhance efficiency, productivity, and effectiveness.

Develop and maintain metrics and KPIs to monitor process performance, identify opportunities for improvement, and measure success.

Conduct training and provide guidance to end-users on new processes and procedures.

Assist in the development of project plans and timelines to ensure successful implementation of process improvements.

Participate in project teams to ensure alignment with business goals and objectives.

Education / Experience Requirements

Bachelor's degree in Business Administration, Information Technology, or related field

Minimum of 7-8 years of proven experience as a Business Process Analyst or similar role

Strong analytical skills with the ability to identify problems and develop solutions

Excellent communication and interpersonal skills

Experience of working in Managed Services / IT infra organisations / projects

Experience developing process maps, workflows, and procedures

Knowledge of process improvement methodologies such as Lean Six Sigma

Must be six sigma green belt certified

Experience with project management and cross-functional teams

Strong attention to detail and organizational skills

Ability to work independently and manage multiple projects simultaneously

Proficient in Microsoft Office / Tableau / Power BI, etc and business process modeling tools

Exceptional predictive planning abilities with a proven record of recommending and implementing process and efficiency improvements; demonstrated success in identifying and successfully executing strategic business opportunities.



#businessanalyst #businessprocessengineering #processengineering #processreingeneering #sixsigma

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