Sr. Manager-CORE
2 weeks ago
Unspecified
Roles & Responsibilities :
Identifying areas of significant customer business impact and improvement opportunities therein and provide strategic direction & thought leadership Ensure commitment to continuous improvement as well as the application of the CORE Operating System and its methods. Be a change agent, a continuous improvement ambassador and first point of contact for CORE engagements within their domain Should work with cross-functional teams; multiple geographies to run a common agenda for transformation & continuous improvement Lead and Implement business process improvement projects Create and run continuous improvement roadmaps in synchronization with company HQ to drive digital transformation projects Handle multiple complex projects simultaneouslyTechnical Experience:
Exposure to Project management or Process Excellence with proven experience in process excellence and preferably in Customer Service / Operations domain Experience / know-how of digital technologies in managing and driving innovation, transformation projects along with change management with internal & external stakeholders Affinity to details and ability to present facts and figures related to projects Drive continuous improvements across teams using Lean Six Sigma framework Quantitative and problem-solving ability, ability to conceptualize complex problems and develop ‘Digital’ road map Ability to coach & mentor people, effectively influence & motivate others Excellent communication and analytical skills with ability to work in diverse teams and with multiple partners Facilitative Leadership skills – Influencing skills, mentoring and coaching – to be able to inspire, challenge and changeQualification / General Experience:
Bachelors / Masters degree / MBA with experience in Operations and Customer Service areas 12 to 15 years of experience preferably in operations, supply chain and customer service Good analytical skills Project management / Six Sigma Certificate (Black belt will be an added advantage) Fluent in English with excellent written and verbal communication skills Experience user of the Microsoft Office (Word, Excel, PowerPoint) Experience of working under dynamic and uncertain business conditionsOther Skills:
Strategic leadership Customer focus Communication / listening Business innovation Analytical thinking Forward thinking Adaptability Business judgment Focus on results Teamwork Inspires & empowers Building trust Drives change and innovationWork Location:
BangaloreTravel:
Up to two travels a year to MontrealEmployment Type:
Full-time Required to work in EST shift-
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