Application Support Engineer I

2 months ago

pune, India AltaReturn Full time

Job Description

We are Allvue Systems, the leading provider of software solutions for the Private Capital and Credit markets. Whether a client wants an end-to-end technology suite, or independently focused modules, Allvue helps eliminate the boundaries between systems, information, and people. We’re looking for ambitious, smart, and creative individuals to join our team and help our clients achieve their goals. Working at Allvue Systems means working with pioneers in the fintech industry. Our efforts are powered by innovative thinking and a desire to build adaptable financial software solutions that help our clients achieve even more. With our common goals of growth and innovation, whether you’re collaborating on a cutting-edge project or connecting over shared interests at an office happy hour, the passion is contagious. We want all of our team members to be open, accessible, curious and always learning. As a team, we take initiative, own outcomes, and have passion for what we do. With these pillars at the center of what we do, we strive for continuous improvement, excellent partnership and exceptional results. Come be a part of the team that’s revolutionizing the alternative investment industry. Define your own future with Allvue Systems 

Evaluating technical problems for scope and complexity Developing client solutions based on technical best practices Providing customer support for programs and applications. Training customers and staff in best practices, applications, and programs. Handling customer technical support cases through web, email, and phone submission. Finding ways to increase productivity and improve client satisfaction. Time-management skills and the ability to establish reasonable and attainable deadlines for resolution Front end MS SharePoint Portal knowledge Experience with Confluence and Jira ticketing systems Outstanding research skills Detail-oriented Solid organization and coordination skills Excellent customer service knowledge Professional written and interpersonal skills Advanced SQL Server T-SQL skills and database administration experience, including in depth understanding of Join types, Sub Queries, Functions, Stored Procedures, Optimization, and other advanced SQL concepts SQL Script/Writing skills to debug and resolve SQL code Significant experience with XML/XPath/XSLT technologies

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